Ocean Import Co-ordinator

Hemisphere are looking for someone to make a difference. Are you up for it?

Be a part of Hemisphere's growing Ocean Import freight team. Within this role you will be looking after the importation of our clients' products across many different industries, and from all over the world including, Asia, America, Europe etc via Sea and Ocean.

A successful candidate would be joining a strong performing company with highly experienced and skilled colleagues. This operational department has plenty opportunity for the right candidate in a friendly and professional work environment. Within the role you will also receive suitable training to become a specialist customs broker and play a big part in facilitating international trade.

The role will involve:

A successful candidate would be joining a strong performing company with highly experienced and skilled colleagues. This department has plenty of opportunities for the right candidate in a friendly and professional work environment.

• Daily communication with our clients from shipping stage to final delivery including close cooperation with the Hemisphere team to understand requirements and to provide second to none logistics solutions
• Expertly handling day to day import ocean freight operations
• Import Customs processes and formalities
• Building and maintaining client relations for continued business with customers
• Arranging final mile delivery requirements with our third-party suppliers, and in-house Transport, Fulfilment and Warehousing teams
• Supporting customers with general customs advice
• Identifying clients who will benefit from using Compass (online tracking portal)
• Creation of customs and import ocean documents
• Working with HMRC and other customs authorities

You will need to have:

Current experience in customs clearances and shipping knowledge will give any applicant an advantage. We are looking to grow a team with varied experience and skills, some of what we are looking for are:

• Performing Import Customs clearances (IPR, Bonded, Home-Use)
• Competence in handling/submitting additional customs documentation, certificates or licences as required by regulatory bodies such as Port Health.
• Knowledge of Tariffs/Preferential Trade Agreements
• Understanding of AEO Procedures
• Good understanding of Bills of Lading
• General Customs Compliance
• Understanding of Inco Terms
• Strong organisational and communication skills
• Ability to work as part of a team
• Good problem-solving skills
• Customer Service experience

Additional aspects may be included depending on an applicant’s skill set and experience.

If you have more to offer, let us know. Hemisphere take pride in employing people and letting them develop their strengths where possible within their roles.

What you’ll get as part of our team:

The value in looking after your employees has never been more apparent. We make sure our team members enjoy both fulfilling careers and a nurturing workplace.

• Regular social events, including meals, and days out
• Discounted Gym Membership with FTC Gym
• Supporting Inspire Suffolk with fundraising
• Company schemes to benefit local communities, helping everyone around us
• After three years of working with us, you can benefit from AXA Private Medical Insurance and a loyalty bonus scheme

Our Company Values:

Our Internal Company Values

• People People – A core ethos of taking care of others – teammates, clients, suppliers, and partners. Whether they’re in the seat next to us or on the other side of the world.
• Better Together – Facing problems head-on. Combining our individual expertise and experience to collectively deliver the right solutions.
• Always Learning – As a team we never stop questioning, learning, and improving. Passionate about driving success for every client and for us.
• Making a Difference – We love what we do and are proud of the positive impact we each have. Working towards our shared vision and staying accountable for our actions.

Our External Company Values

• Going The Extra Mile – Helping customers navigate the complex world of logistics and delivering value beyond the base requirement.
• Dependable Partnerships – We're in this for the long haul; creating genuine, long-term relationships built on transparency and trust.
• People Who Care – On hand at every stage of the journey. Having sight of the bigger picture and proactively managing every process, with care.
• Total Logistics Experts – From professional packing & customs regulations, through to Domestic & International Logistics via road, air and sea, we're a team obsessed with problem solving. We always have the answer.

The Company is an equal opportunities employer.

Every team member at Hemisphere is vital and everyone has the ability to play a part in our success and help to continuously drive the company forwards!

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