Ocean Import Operator

Ocean Import Operator - HYBRID WORKING

Location: Dagenham Salary: £35,000 per annum, with an increase following successful completion of probation Working arrangement: Hybrid Position: Permanent, full-time

An established and growing freight-forwarding business is looking for an experienced Ocean Import Operator to join its team in Dagenham.

This is an excellent opportunity for someone with at least two years’ ocean-import experience who can manage shipments confidently from initial booking through to final delivery. Previous experience using CargoWise is essential.

The company offers hybrid working, a supportive team environment and genuine opportunities for career progression.

Key Responsibilities

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Manage ocean-import shipments from booking through to final delivery

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Handle both FCL and LCL consignments

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Liaise with customers, shipping lines, overseas agents, hauliers and internal departments

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Monitor vessel schedules, arrivals and shipment milestones

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Provide customers with regular and proactive shipment updates

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Arrange customs-clearance instructions and supporting documentation

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Coordinate container collections and final deliveries

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Manage Bills of Lading, arrival notices and import documentation

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Obtain rates and prepare customer quotations

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Process supplier invoices and raise customer invoices

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Resolve delays, documentation issues and operational queries

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Maintain accurate and up-to-date shipment records within CargoWise

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Deliver a consistently high level of customer service

Essential Requirements

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A minimum of two years’ ocean-import experience within freight forwarding

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Strong knowledge of end-to-end ocean-import operations

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Previous experience handling FCL and LCL shipments

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Confident using CargoWise

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Excellent customer-service and communication skills

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Strong attention to detail and organisational ability

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Able to manage a busy workload and prioritise effectively

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Comfortable working independently and as part of a wider team

What Is on Offer

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Salary increase following successful completion of probation

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Hybrid working

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Genuine opportunities for progression

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Supportive and professional working environment

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Opportunity to join a growing freight-forwarding business

If you have solid ocean-import experience and are confident using CargoWise, apply today for a confidential discussion