Office Admin Assistant

My client are a leading manufacturer of Audio Visual equipment with their HQ being based in Salford. They are a family owned business which has been running for over 40 years and are actively looking to add an Office Administration Assistant to their team.

Key Responsibilities Include:

Order Processing & Logistics Support

Process customer purchase orders and create QuickBooks estimates. Assist with FedEx shipment creation, dispatch preparation, and ensuring all deliveries meet the daily 3:00 pm cut‑off. Convert estimates into invoices and send to customers once dispatch is confirmed. Support daily logistics tasks including preparing dispatch paperwork and updating internal systems.Accounts & Finance Administration

Process supplier invoices and utility bills, ensuring correct filing and entry into QuickBooks. Review employee expense claims and verify supporting receipts before submission. Maintain accurate financial records within QuickBooks.Customer Service & Sales Support

Respond to high‑volume customer and supplier enquiries via email and telephone. Provide sales support for product enquiries, order updates, and general customer questions. Assist with technical support intake and create Zammad helpdesk tickets when required. Returns & Warranty Support

Assist with the end‑to‑end RMA process, including documentation, communication, and coordination. Liaise between customers, technical support, sales, and accounts to ensure efficient resolution of warranty and returns cases.Stock & Product Management

Support creation and maintenance of product part codes in QuickBooks. Assist with part code amendments to ensure consistency across internal systems and order boards.Reporting & Business Support

Assist with weekly and monthly business statistics compilation. Support preparation of weekly reports for management.Order Processing & Logistics

Assist with creation of China purchase orders. Enter commercial invoices for imported stock into QuickBooks. Notify sales teams of stock availability, large orders, and inventory restrictions. Customer Service & Sales Support

Support new customer account setup, including Experian credit checks for credit account requests. Stock & Inventory Support

Process inventory documentation and assist with stock control activities. HR & Staff Administration

Monitor the Atlas system for holiday requests and absences. Record sickness and maintain attendance logs. Provide general employee administration support. Office & Facilities

Prepare meeting and visitor areas, ensuring reception and office spaces remain clean and presentable. Arrange refreshments and hospitality for visitors and meetings. General Business Support

Provide administrative support to senior management for ad hoc tasks.If this role is of interest to you, please apply now