Office & Front of House Coordinator

Come and join our Activity Hub team as an Administrator!

What happens at our Activity Hubs you may ask? Our trained team provide a comprehensive programme of social and creative activities for ex-offenders, both following release from prison and those serving community sentences. Our participants are invited to come and enjoy the support we offer to ensure they are well-equipped with the necessary skills and confidence they need to re-enter the community.

As our Administrator, you’ll provide administrative and reception support to contribute to the smooth running and overall effectiveness of the hub. You’ll help with the planning and delivery of a wide range of hub activities, making sure all arrangements are in place. This will include room booking, preparing of documentation, and monitoring staff and participant numbers.

We’ll need your excellent interpersonal and communication skills, as you’ll be the first point of contact for participants, colleagues, visitors, and other agencies coming into the building. We like to ensure a warm, welcoming hub environment, in which our participants are enabled to fulfil their potential. You’ll need to represent us proudly!

Our successful candidate will ideally have a Level 2 qualification in Administration/Customer Service or equivalent. However, we appreciate that not everyone can tick every single box, just so long as you’re confident and are comfortable working with a diverse range of people from a variety of backgrounds and circumstances.

This is a rewarding opportunity that will allow you to support and encourage our residents back into the community with the skills and confidence they need.

In return for your dedication, knowledge, and commitment, we're offering a competitive salary of £25,877 per annum with these great benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy an additional 5 days)
• 2 Volunteer Days
• Pension - 5% Employee 5% Employer
• Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual salary review
• Refer a friend scheme
• Free access to Benefit Hub - an online portal with access to a wide range of retail discounts, cycle to work scheme, and additional voluntary benefits

Interested? There’s an easy-to-apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on (phone number removed).

Our Communities Division is part of an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee owners. People are at the front, centre and heart of every service we provide and each decision we make.
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Location: Devon
Hours: Full-time, 37 hours per week (Mon-Fri)
Contract: Permanent

Key Responsibilities

• Provide a warm welcome while on reception, being the first point of contact to anyone entering the building
• Support with the planning of hub activities and events
• Manage mail and petty cash
• Input participant details and attendance accurately on our computerised system

Skills & Experience

• Level 2 qualification in English and Maths
• Good knowledge of IT, including use of Microsoft Office programs
• Excellent interpersonal skills, able to deal effectively with a range of people by phone and in-person
• Good time management, organisational and administrative skills