Office Manager & CEO Office Support

Board Intelligence is a technology and advisory firm on a mission to make boards more effective, and through them, build better businesses and benefit society.

Over twenty years we have established ourselves as the market leader in governance and board effectiveness, trusted by more than 80,000 directors, executives, and governance professionals globally, including across the Fortune 500, FTSE 100, and OMX 30. That trust has been earned through depth of insight, rigorous advisory work, and a track record that newer entrants simply cannot replicate.

We have invested in applied AI since 2020, well ahead of the market, and that early conviction has paid off. Our AI-powered platform and smart board advisor give us a competitive advantage that is widening, not narrowing. In 2024, K1 Investment Management, the leading B2B Enterprise SaaS investor, backed us to accelerate that position further. We are now growing fast, with a proven commercial model spanning both mid-market and enterprise, and a product suite that has become a necessary addition in high-stakes board environments.

The people joining us now will shape how we scale. We are deliberate about how we do that. Our founders and leadership team are deeply invested in keeping the culture that got us here: thoughtful, high calibre, and genuinely human. Ambition and balance are not in competition at Board Intelligence.

If you want to work at the intersection of AI and governance, on problems that matter at the highest level, this is a strong place to be.

Our Mission

We unleash the potential of organisations through the science of board effectiveness, building better businesses and benefitting society.

The Role

This is a front-of-house and leadership support role, keeping our London office running beautifully. You will own the day-to-day running of the office and the experience of everyone who walks through the door, arrange travel & provide additional support for the CEO and Executive Leadership Team and help to plan company events that keep our culture strong as we grow.

Main Responsibilities

Office Management

• Create a welcoming environment at the front desk
• Make a memorable impression on external guests byshowcasingour professional and open culture,anticipatingand preparing for guests including preparing meeting rooms, and organising breakfasts and lunches
• Manage the office efficiently by: implementing and operating effective systems; selecting and overseeing suppliers for consumables and services; managing the front desk; keeping the kitchen well stocked and presentable
• Keep the office organised, clean, and tidy; liaising with service providers and staying on top of maintenance needs
• Work with the rest of the team to coordinate meeting room bookings and office arrangements, so everyone’s needs are met

CEO & ELT Support

• Support the EA & Enterprise Engagement Executive in handling the CEO’s appointments and communications
• Make seamless travel arrangements for ELT, CEO and the wider team asrequired, securing the best value and keeping itineraries clear and up to date

Team Experience & Engagement

• Assistwith planning, organising and driving impact of company and team events to foster collaboration andmaintainour culture, including monthly company meetings, socialsand away days.
• Communicate company-wide about events and office happenings
• Assistin work experience programme coordination

Continuous Improvement and Technology

• Always look for more efficient and effective ways to do things, including using AI (artificial intelligence) and automations

Person Specification

Required Skills and Experience

• Strong professional presence and confidence engaging with senior stakeholders and external guests
• Proven ability to juggle multiple priorities at once, including officelogistics, travelbookingand event coordination
• Calm, organised and proactive under pressure, with strong attention to detail
• Discreet and trustworthy, comfortable handling sensitive and confidential information
• Enjoys being office-based full time and keeping things running smoothly day to day
• Clear, professional written communicationwith excellent attention to detail, including company-wide updates and announcements
• Strong Microsoft Office skills and confidence learning new tools, including AI and automation and Salesforce

Nice to haves

• Previousexperience in office management,hospitalityor another guest-facing role
• Experience booking travel for senior leaders or teams, including managing complex itineraries
• Event support or client hosting experience, with a focus on guest experience and great service
• Interest in workplace culture and finding better ways to run an office as a team grows

Wh at good looks like in this role

• The office feels genuinely welcoming and professional; guests and new starters come away with a great first impression
• The space is always looking its best — somewhere the whole team feels proud to bring people into
• Suppliers, deliveries and maintenance are managed proactively, so issues get fixed before anyone else notices them, and vendor relationships are actively managed to keep quality high and costs under control
• Travel is booked smoothly and cost-effectively, with preferences and budgets balanced sensibly
• The CEO and ELT are proactively supported in ways that genuinely make their lives easier, freeing them up to focus on what matters most
• Company events and announcements land well and help keep the culture strong as the team grows
• Support is delivered efficiently, with a constant eye on finding smarter ways of working — using technology and automation to reduce manual effort wherever possible
• Inefficiencies in office processes are spotted and fixed before they become a drag on the team, rather than waiting to be asked
• The office runs within budget, with spend on supplies, services and events tracked and reported clearly
• People come to this role with problems and leave with solutions — a calm, can-do presence the wider team can rely on

Our Values

Our values aren’t just words on a wall. They capture our culture, and the behaviours we see and strive for every day.

• Kindness & caring — We celebrate brilliance that comes without big egos or sharp elbows, and we win while raising each other up.
• Curiosity & innovation — Entrepreneurship is in our blood. We’re inquisitive, challenge convention, think big, and move fast.
• Remarkable quality & service — We take joy from delighting our clients and pride ourselves on ensuring every interaction is exceptional.

Benefits

We pride ourselves on our great working environment and package. Here's some of what's on offer:

• Pension scheme
• Personal performance bonus
• 26 days holiday each calendar year
• Bupa health & dental cover
• Group life assurance
• EAP
• Cycle to work scheme

Diversity, equity and inclusion

Board Intelligence is committed to building a team that reflects the breadth of experience, background and perspective needed to do this work well. We welcome applications from candidates of all backgrounds and do not discriminate on the basis of age, disability, ethnicity, gender, religion, sexual orientation or any other protected characteristic.

If you need any reasonable adjustments at any stage of the process, please let us know and we will accommodate them.

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