Office Supervisor

The main duties of this role is to:

• Primarily line manage the administration and reception teams within the practice
• To be suitably proficient with IT systems and software applications in a clinical setting
• Ensure all administration duties and record keeping is completed to the highest standard
• Audit our processes and run searches
• Support training for all administration staff
• Data protection accordance with GDPR
• Support and mentor the team
• Work collaboratively with the wider practice team to meet the needs of our diverse range of patients
• Support the delivery of required policy and procedures
• Support the Operations and Business managers where needed.

Are you an experienced Primary Care Supervisor? Do you have excellent service, leadership and communication skills? This could be the role for you.

Tower House Surgery is seeking an experienced Office Supervisor. This is an exciting opportunity where no two days are the same. This role is to manage the practices Administration and Reception Teams, ensuring the practice runs smoothly and data is accurately entered and reported. You must have excellent organisational and workload planning skills and communication skills. Great time management skills and an ability to manage change and train others.

This is a full time position of 37.5 hours worked over five days Monday-Friday.

Tower House Surgery is a one site surgery and looks after approximately 14500 patients in and around the Ryde area.

The team comprises of 7 GP partners and 3 salaried GPs, 6 advanced practitioners, 7 practice nurses, 4 phlebotomists and 4 HCAs. We also have two managers and a team of 40 staff. Along with our own staff we work closely with our local Social Prescribers, Care Co-ordinators, Physiotherapists and Health and Wellbeing Coaches.

We are an established training practice for both F2s and GP Registrars and support a number of our staff to study for formal qualifications. QOF achievement is consistently good and patient surveys have been extremely positive.

Tower House is currently the lead practice in the NE PCN which it belongs to along with 5 other local surgeries. These surgeries work together on a number of projects to deliver healthcare services to the NE of the Isle of Wight.

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