Omnichannel Customer Experience Lead (Store-Based)

Zara in the UK & Ireland is seeking a Customer Experience Manager on maternity cover for a store-based role. You will lead customer experience across all channels, driving omnichannel integration and developing store teams to exceed sales targets.

Reporting to the Store Director, you will train staff, manage payroll and ER processes, ensure store standards and security, and promote sustainable, customer-centric service across the business.

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