On-Site Service Desk & Field Scheduler (Flexible Hours)

Proactive Appointments is seeking a Service Desk Coordinator for a Hertford-based on-site role. You will support remote helpdesk, decide when to dispatch field engineers, and coordinate with customers to set expectations based on issue severity.

The role requires strong organisational skills, geographical awareness of Hertfordshire, and solid communication abilities; on-site work, with benefits including pension, health insurance, and training opportunities.

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