Online Concierge Assistant
- london, england, United Kingdom
- Permanent·On-site
- Part time
Job Description
Approximately 30 hours per week over four days
Around £14 per hour
Notting Hill Fish + Meat is looking for an additional Online Concierge Assistant to join our team ahead of the busy Christmas season.
This is a customer-focused role at the centre of our online ordering service. You’ll help customers place their orders, answer questions and ensure every detail is recorded and communicated accurately to the wider team.
Christmas is one of our busiest and most exciting times of year, so we’re looking for someone who can join us with enough time to complete a thorough training programme and build their confidence before the festive rush begins.
The role
You’ll be responsible for delivering friendly, knowledgeable and efficient service to customers ordering from us online or remotely.
Your responsibilities will include:
- Receiving and processing online, telephone and email orders
- Responding promptly and warmly to customer enquiries
- Helping customers choose products and make decisions about their orders
- Providing information about availability, portions, preparation and collection
- Recording orders accurately, including special requests and dietary requirements
- Checking order details, collection dates and customer information
- Liaising with our fish, meat, kitchen and shop teams
- Monitoring orders from initial enquiry through to collection or delivery
- Supporting the management of Christmas pre-orders and festive collections
- Resolving queries and problems calmly and professionally
- Keeping customer and order records accurate and up to date
- Helping the concierge service remain organised during busy periods
About you
You’ll be warm, articulate and highly organised, with the confidence to speak to customers across telephone, email and online channels.
We’d love to hear from you if you:
- Have experience in customer service, hospitality, retail or online order management
- Communicate clearly and professionally in writing and over the telephone
- Have excellent attention to detail
- Are comfortable using computers, ordering platforms and till systems
- Can manage several customer requests without losing track of the details
- Remain calm, friendly and solutions-focused under pressure
- Are reliable and able to work confidently as part of a busy team
- Have a genuine interest in food and enjoy helping customers
- Are willing to learn about our products, preparation methods and seasonal ranges
- Are available to work during the busy run-up to Christmas
Previous food knowledge would be useful, but it isn’t essential. We’ll provide several months of training to help you develop the product knowledge and confidence needed to advise our customers properly.
What we offer
Around £14 per hour
Approximately 30 hours per week across four days
Full training before the Christmas season
40% team discount
A lively and distinctive working environment in the heart of Notting Hill
Opportunities to develop within an ambitious and growing group
If you’re personable, meticulous and enjoy making life easier for customers, we’d love to hear from you.
Screening Questions
- Do you have experience in a similar role?
- Will your commute be 20 minutes or less?
- Describe your customer service experience