Open roleExternal
Online Course Facilitator
- belfast, northern ireland, BT1 1AA, United Kingdom
- Permanent·On-site
- Full time
- £30,000 - £30,000 Per Annum
Job Description
About the Role
Our client is seeking an enthusiastic and organized Online Course Facilitator to join their vibrant educational team based in Belfast . This role focuses on supporting learners throughout their online educational journey, ensuring a positive and productive learning experience. You will be the primary point of contact for students, addressing their queries, providing guidance, and fostering a sense of community within the online learning environment. This is an excellent opportunity for someone with strong communication and administrative skills who is passionate about education and helping students succeed, working within a structured team.
Key Responsibilities
- Provide excellent student support via email, phone, and online forums, addressing queries related to course content, technology, and administration.
- Monitor student engagement and progress within online learning platforms, proactively reaching out to those who may be struggling.
- Facilitate online discussions and encourage student participation to foster a collaborative learning community.
- Assist instructors with administrative tasks, such as grading simple assignments, managing discussion boards, and tracking student attendance.
- Provide technical support to students encountering issues with the learning management system or course materials.
- Gather student feedback and report on common issues or suggestions for improvement to the course management team.
Requirements
- A Bachelor's degree or equivalent experience in a relevant field.
- Previous experience in customer service, student support, or a similar administrative role.
- Excellent written and verbal communication skills.
- Proficiency with learning management systems (LMS) and general IT applications.
- Strong organizational skills and the ability to manage multiple tasks efficiently.
- A patient and supportive demeanor, with a genuine interest in helping students succeed.
Benefits
- Competitive salary and benefits package.
- Opportunity to work within the dynamic education sector in Belfast .
- Be part of a supportive and collaborative team dedicated to student success.
- Gain valuable experience in online education administration and student support.
- Regular training and professional development opportunities.
- Contribute to the smooth operation of online learning programs.