ONLINE CUSTOMER SERVICE

Location: China Contract: Approximately 3months Salary: RMB 30,000/month (approx. £3,350) + commission Accommodation & Meals: Fully provided Position: Full-time

We are looking for an Online Customer Service Representative to join our team in China on a short-term contract.

The role mainly involves communicating with UK customers through online chat and messaging platforms. We are looking for someone with fluent, natural English and a good understanding of British communication styles and customer expectations.

Responsibilities

• Communicate with UK customers online

• Respond to customer enquiries professionally

• Provide information about products and services

• Assist with general customer issues

• Follow up with customers when required

• Maintain a high standard of customer service

Requirements

• Fluent or native-level English

• Strong understanding of British English and UK communication styles

• Excellent written and verbal communication skills

• Friendly, patient and responsible

• Comfortable using online messaging platforms

• Able to live and work in China for approximately 3 months

• Customer service or sales experience preferred, but not essential

Salary & Benefits

• RMB 30,000/month base salary (approx. £3,350)

• Performance-based commission

• Free accommodation

• Meals provided

• Full training and ongoing support

• International work experience