Online Learning Support Assistant

About the Role

Our client is seeking a motivated and organised Online Learning Support Assistant to assist students in their educational journey through remote learning platforms. This role is fully remote and requires providing administrative and technical support to online tutors and students, ensuring a smooth and effective learning experience. You will be responsible for managing online classroom resources, assisting with communication, and providing basic technical troubleshooting. This is an ideal opportunity for an individual who is tech-savvy, detail-oriented, and passionate about supporting education in a flexible, remote-first setting.

Key Responsibilities

• Provide administrative support to online tutors, including scheduling, resource management, and communication with students/parents.
• Assist students with accessing online learning platforms and materials, offering basic technical guidance.
• Monitor online classroom activities and participation, reporting any issues to the relevant personnel.
• Help in the preparation of online learning materials and resources.
• Maintain accurate records of student engagement and support provided through the online environment.

Requirements

• Proven experience in an administrative or support role, preferably within an educational context or online environment.
• Strong IT literacy, including proficiency with common office software and online collaboration tools.
• Excellent organisational and time-management skills, with keen attention to detail.
• Good communication skills, both written and verbal, with a patient and helpful demeanor.
• Ability to work independently and proactively manage tasks in a remote setting.

Benefits

• Competitive hourly wage.
• Flexible working hours and the ability to work from home.
• Opportunity to gain experience in the growing field of online education support.
• Contribute to the success of online learning initiatives from Norwich .
• Be part of a supportive and accessible remote team.