Online Sales Advisor

About the Role

Our client is seeking a dynamic and customer-focused Online Sales Advisor to join their expanding retail team. In this hybrid role, you will be the primary point of contact for customers exploring and purchasing products online. You'll leverage your sales acumen and product knowledge to guide customers through their buying journey, ensuring a seamless and positive experience. This is a great opportunity to blend direct customer interaction with the flexibility of hybrid working, contributing directly to sales targets and customer satisfaction within a vibrant retail environment.

Key Responsibilities

• Engage with potential customers via live chat, email, and phone to answer product inquiries and provide recommendations.
• Assist customers with placing online orders, navigating the website, and resolving any transactional issues.
• Proactively identify sales opportunities and upsell/cross-sell products to enhance the customer's purchase.
• Maintain accurate customer records and sales activity logs in the CRM system.
• Collaborate with the marketing team to provide feedback on customer trends and promotional effectiveness.

Requirements

• Proven experience in a sales or customer service role, preferably within retail or e-commerce.
• Excellent communication and interpersonal skills, with the ability to build rapport quickly.
• Proficiency in using online sales platforms and CRM software .
• Strong understanding of sales techniques and a results-oriented approach.
• Ability to adapt to a hybrid work model , balancing remote and in-office responsibilities effectively.

Benefits

• Attractive base salary with commission opportunities.
• Hybrid working model offering flexibility and work-life balance.
• Comprehensive training on products and sales techniques.
• Employee discounts on company products.
• Opportunities for career advancement within the retail sector.