Online Support Coordinator

About the Role

Our client is actively recruiting a motivated Online Support Coordinator for a fully remote position, supporting individuals within the Bradford community. This role is crucial for ensuring that clients receive seamless access to essential community and social care services through digital channels. You will be a key point of contact, providing information, facilitating connections, and offering guidance to help clients navigate their support needs. This is an exciting opportunity to leverage technology to deliver impactful social care support remotely.

Key Responsibilities

• Respond promptly and professionally to client inquiries received via various online platforms.
• Provide clear and accurate information about available support services and resources.
• Assist clients with online application processes and service registrations.
• Coordinate with internal teams and external partners to arrange support for clients.
• Maintain digital records of client interactions and service provision.
• Identify trends in client needs and provide feedback for service improvement.

Requirements

• Prior experience in customer service, support, or a related field is preferred.
• Excellent written and verbal communication skills, with a friendly and professional demeanor.
• Proficiency with computers, online communication tools, and CRM systems.
• Strong organisational skills and the ability to multitask in a remote setting.
• A proactive and problem-solving attitude towards client issues.
• Empathy and a commitment to supporting vulnerable individuals.

Benefits

• Competitive annual salary.
• Fully remote work structure, enhancing flexibility and work-life balance.
• Comprehensive online training and development programs.
• Opportunity to contribute to innovative digital social care solutions.
• Supportive virtual team environment.
• Be part of an organisation dedicated to community impact.