Online Support Specialist

About the Role

Our client is looking for a detail-oriented Online Support Specialist to join their fully remote team, serving customers from Bradford and across the globe. This position is vital for maintaining our client's online presence and ensuring customers receive timely and effective assistance through digital channels. You will be responsible for managing online inquiries, troubleshooting technical issues, and providing an exceptional digital customer experience. This role offers the perfect blend of autonomy and team collaboration for those who excel in a virtual setting.

Key Responsibilities

• Manage and respond to customer inquiries received via website chat, email, and online forms.
• Provide technical assistance and guide users through troubleshooting steps for online platforms.
• Update and maintain online knowledge bases and customer support articles.
• Monitor online customer feedback channels and respond appropriately.
• Identify and report bugs or technical issues to the development team.
• Ensure all customer interactions are logged accurately in the CRM system.

Requirements

• Demonstrable experience in online customer support or a related digital role.
• Excellent written communication and grammar skills for clear online interaction.
• Familiarity with helpdesk software , ticketing systems, and live chat platforms.
• Ability to work independently and manage time effectively in a remote setup.
• Strong problem-solving skills and a logical approach to technical issues.
• Comfortable adapting to new technologies and digital tools.

Benefits

• Fully remote position with flexible working hours.
• Competitive salary and potential for performance-based incentives.
• Access to online learning and professional development resources.
• Regular virtual team meetings and social events.
• Opportunity to be part of a growing, digitally-focused company.