onsite Services Assistant

About Apogee With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT – delivering everything they need through one seamless point of contact. As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of a world‑leading technology company, giving clients instant access to cutting‑edge innovation backed by market‑leading service operations.

Job Details

This Onsite Service Assistant supports and maintains devices within a specified client account based on site. Using remote monitoring software and incident management applications, you will provide first‑level hardware and software service support, acting as Apogee’s front‑line representative.

Key responsibilities include:

• Respond to and, where necessary, Escalate customer service requests.
• Map Desktop Print Queues and troubleshoot device issues.
• Attend basic break/fix for printer jams or other minor issues.
• Manage and reorder consumables (ink/toner), including recycling.
• Monitor a large fleet of print devices.
• Ensure client devices are operating correctly.
• Report device performance to the Area Service Manager.
• Maintain high levels of client satisfaction.

Working pattern: Monday to Friday, 08:30 to 16:30 – onsite five days a week.

Skills & Experience Required

• Professional and courteous client interaction skills, both remotely and in person.
• Strong verbal and written communication; ability to follow procedures.
• Capacity to work under pressure, managing multiple tasks to meet deadlines.
• Organise workload for maximum productivity while meeting customer requirements.
• Self‑motivated; able to work independently or as part of a team.
• Customer‑centric mindset.
• Computer literate with technical aptitude highly desired.
• Flexibility to adapt to change.

Basic DBS

This role is subject to a Basic Disclosure and Barring Service (DBS) check. Applicants only need to disclose unspent convictions; spent convictions do not need to be declared and will not be taken into account.

Benefits

• Flexible working options.
• 33 days holiday including bank holidays.
• Holiday purchase scheme.
• Enhanced family‑friendly benefits (maternity, adoption, paternity and IVF).
• 2 paid days off per year for voluntary work.
• Staff Reward Scheme.
• Pension scheme.
• Life assurance 4× salary.
• Sponsorship for professional development and memberships.
• Employee Assistance Programme, including financial wellbeing support.
• Mental health first aider support programme.
• Cycle2Work scheme.
• Discounted Gym Membership.
• Eye care voucher scheme.
• Free flu vaccinations.
• Employee social events and recognition activities throughout the year.
• HP employee discount programmes.
• Mobile phone discounts.

Equality & Diversity

Apogee is an Equal Opportunity Employer. We welcome applications from all backgrounds, including gender, ethnicity, sexual orientation, disability, religion and belief, and we actively value diverse perspectives. Applicants with disabilities or health conditions requiring adjustments during the recruitment process should contact our Talent Team at 0345 300 9955.

We also support the Armed Forces community and hold a Bronze Award in the Armed Forces Covenant.

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