Operational Excellence & Continuous Improvement Lead

Job Title: Operational Excellence & Continuous Improvement Lead

Location: Wokingham (Hybrid)

Contract Length: 6 months

We are seeking an experienced Operational Excellence and Continuous Improvement professional to drive process simplification, automation and operational efficiency across a large corporate environment. This role will focus on identifying manual processes, improving end-to-end workflows and delivering measurable business improvements across Vendor Management, Procurement, Legal and Reporting functions.

Key Responsibilities

Continuous Improvement & Process Optimisation

Lead comprehensive reviews of existing VMO processes, controls, and governance frameworks. Identify and implement opportunities to simplify, standardise, and enhance operations across VMO activities. Re-engineer end-to-end processes to eliminate inefficiencies and improve user experience. Establish a continuous improvement backlog and delivery roadmap. Introduce measurable performance indicators to assess process effectiveness.

Portfolio Assessment & Decision Support

Design and implement frameworks for portfolio assessment that support governance and investment management. Develop mechanisms that provide insights into demand, supplier utilisation, and performance metrics. Embed portfolio-level decision-making into governance forums and reporting cycles. Support quarterly and executive reviews with insightful analysis and recommendations.

Data, Reporting & Insights

Define KPIs and dashboards that deliver meaningful insights into portfolio and supplier performance. Collaborate with business stakeholders to enhance reporting quality and decision-making effectiveness. Develop analytics to identify trends, risks, and areas for intervention. Translate complex data into actionable recommendations for senior stakeholders.

Automation & Digital Transformation

Identify manual processes ripe for automation and lead the design of workflow automation solutions. Collaborate with digital and technology teams to embed automation in core VMO processes. Advocate for data-driven and digital-first practises across the VMO function.

Stakeholder Engagement

Build strong relationships across Procurement, Commercial, Delivery, PMO, Finance, and Technology teams. Facilitate workshops to identify business challenges and co-create improved frameworks. Influence senior stakeholders to drive the adoption of new standards and governance approaches. Champion a culture of continuous improvement and operational excellence throughout the organisation.

Knowledge, Skills & Experience:

Essential:

Significant experience in continuous improvement, operational excellence, or portfolio management. Strong capabilities in process mapping, service design, and operating model development. Proven experience in designing governance frameworks and using data to drive decisions. Excellent stakeholder management and facilitation skills. Exceptional written communication and document development abilities. Ability to thrive in ambiguous and evolving environments.

Desirable

Experience in supplier management, commercial governance, or procurement. Familiarity with portfolio management methodologies, Power BI, and workflow automation. Experience in using Ivalua Understanding of regulatory environments and Lean Six Sigma methodologies.

This is an exciting opportunity for an operational excellence professional who combines strategic insight with practical delivery. If you are ready to challenge existing practises and drive transformative improvements, this position offers a chance to make a substantial impact in a vibrant organisation.

If interested, please submit your application today!

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly.

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