Operational Resilience Manager

LHV Bank Limited is a UK‑licensed bank operating across three core business segments: Retail Banking, SME Lending, and Banking Services (BaaS). The bank is a wholly owned subsidiary of LHV Group, a listed financial services provider headquartered in Estonia. LHV Bank operates under a full UK banking licence granted in May 2023.

The Bank supports over 200 fintech clients with embedded financial infrastructure, provides retail savings products via digital channels, and offers SME credit solutions across the UK. In line with its regulatory responsibilities and growth ambitions, LHV Bank is committed to maintaining a robust and proportionate financial crime control environment.

Expanding our services, LHV Bank now provides personal banking solutions. Our offerings include current accounts with competitive interest rates, fixed‑rate bonds for long‑term savings, and debit cards. Customers can conveniently access these services through the LHV App, enabling secure account opening and management.

About the Role:

We are seeking an experienced Operational Resilience Manager to support the continued development, operation and maturity of the Bank’s operational resilience framework.

This rolewill ensure that operational resilience is embedded across the Bank through clear governance, service ownership, important business service mapping, impact tolerance management, scenario testing, remediationtracking and the continuous management of operational resilience risks across critical businessprocesses .

The successful candidate willreport to the Head of Technology and work closely withInformation Security,Vendor Management, Product Management, Engineering, Risk and Compliance.

Key Responsibilities:

• Maintain and enhance the Bank’s operational resilience framework, ensuring itremainspractical, proportionate and aligned to regulatory expectations.
• Build strong relationships across the Bank to coordinate operational resilience activities, influencestakeholdersand drivetimelydelivery of resilience outcomes across multiple business and technology teams.
• Coordinate the ongoing management of operational resilience across the Bank's critical business processes, ensuring resilience insights from operational risk and activities (e.g. incidents, change, third-partyriskand scenario testing) are translated into practical resilience improvements.
• Provide operational resilience oversight of critical third-party and intra-group dependencies, working with Vendor Management and service owners to assess resilience, contractual protections, testingevidenceand remediation requirements.
• Coordinate the identification, review and governance of important business services, impact tolerances, service maps,dependenciesand vulnerabilities.
• Support business service owners in understanding their resilience responsibilities andmaintainingappropriate evidencefor their services.
• Own the operational resilience scenario testing programme, including the design, planning,facilitationand evaluation of severe-but-plausible exercises linked to the Bank’s important business services and impact tolerances.
• Track operational resilience vulnerabilities, lessons learned and remediation actions through to closure,ensuring insights from incidents, operational risk activities and resilience testing are appropriately reflected in resilience improvements, andescalating overdue or material issues whererequired.
• Coordinate the Bank’s contribution to Group digital operational resilience requirements and support the alignment of UK operational resilience activities with relevant Group DORA obligations.
• Produce high-quality operational resilience reporting, management information and self-assessment material for senior management, Executive Committees and Board-level governance forums.
• Support internal audit, regulatory engagement and assurance activity relating to operational resilience, ICTresilienceand third-party dependencies.

Who We Are Looking For:

• Extensive experience inoperational resilience, technology risk, operational risk, business continuity, resilience assurance, or a related risk and governance discipline within banking or regulated financial services.
• Strong practical knowledge of theUK FCA/PRA operational resilience regime, including Important Business Services, impact tolerances, service mapping, scenario testing, vulnerabilitymanagementand self-assessment.
• Practical experience developing,maintainingor operatingoperational resilience frameworks and governance, with the ability to translate regulatory expectations into proportionate processes,guidanceand evidence requirements.
• Strong experiencedesigning,facilitatingand evaluating severe-but-plausible resilience scenarios, including tabletop and cross-business exercises, and driving lessons learned, remediation and retesting through to completion.
• Good understanding of the interfaces between operational resilience and technology/ICT resilience, third-party and supplier resilience, business continuity, incidentmanagementand operational risk, with experience working across these disciplines in practice.
• Working knowledge ofDORA and digital operational resilience requirements, particularly in relation to ICT risk, resilience testing, ICT third-partydependenciesand incident management.
• Experienceidentifyingand assessingdependencies and vulnerabilitiesacross business services, technology, third parties and intra-group arrangements, and translating these into practical resilience improvements.
• Strong analytical,reportingand written communication skills, including experience producing risk and resilience reporting,maintainingcontrol evidence, tracking vulnerabilities and remediation actions through to closure, and preparing materials for Executive and Board-level audiences.
• Excellent stakeholder management and influencing skills, with the ability to build credibility, gain buy-in and coordinate delivery acrossbusiness, technology,riskand third-party management functions without direct authority.

Desirable Qualifications and Framework Knowledge:

• CBCI, MBCI, CRISC, CISM, ISO 22301, ISO 27001, COBIT or equivalent practical experience.
• Experience supporting internal audit, regulatoryreviewsor operational resilience assurance activity.
• Experienceoperatingwithin FCA, PRA,DORAor similar regulatory frameworks.

Some of our benefits (only applicable to UK based roles not Internship programmes)

• Competitive salary &lots of opportunities to learn, grow and progress professionally.
• Open and inclusive culture.
• Fantastic offices and great working environment.
• Vitality Health Plan (includes private health insurance, travel insurance, gym discounts)
• Life assurance – 4 x salary.
• Income protection insurance – 75%
• 28 days holiday plus 3 additional days, & further days for various key life events as well as the opportunity to sell up to 5 days per calendar year.
• Swappublic/bank holidays each year for alternative days that align with your personal, cultural, or religious observances.
• Enhanced family friendly and family forming policies.
• Access to a wide range of retail discounts .
• Team Socials.

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