Operational Support Administrator

Job Title: Operational Support Administrator

Location: FORCE Cancer Centre, Barrack Road, EX2 5DW

Trust: Royal Devon University Healthcare NHS FT

Payrate: Band 3, £14.05 per hour

Shift Patterns: Monday, Thursday and Friday, 8am - 4pm or 8:30am - 4:30pm (3 Days A week) (22.5 hours per week)

Duration: Start: ASAP End date: 31st December 2026

• To contribute to the administration of the support services delivered at FORCE, including the benefits service, Counselling assessment & 1st appointments
• To informally assess each contact for their wider emotional, mental, psychological and physiological support needs, making referrals and signposting where appropriate
• To liaise with cancer patients and their families, carers and supportive people tactfully, patiently and with empathy, in line with our ethos of 'being a real human being' and offering a warm, humane, caring and empowering presence to service users and colleagues.

Operational duties

• Responsible for the smooth running of the benefits service appointment system
• Monitor services daily to ensure full utilisation of slots and escalation any issues to Line Manager.
• Maintain direct contact with Support Service staff to ensure sessions run smoothly within maximum capacity and appropriate bookings.
• Liaising with service users by phone, email and face-to-face to book in appointments for a range of support services
• Liaising with external agencies such as the Citizens Advice service to make referrals to their service
• Ensure that all relevant data is collected and shared appropriately in referrals
• Enter data relating to service users on FORCE database and use appropriate referral networks for support services.
• Collecting available appointment time slots from the counselling team
• Liaising with service users by phone, email and face-to-face to book in counselling appointments with named counsellors
• Signposting of service users to other external services where relevant
• Ensure accurate and up-to-date client's details are maintained on FORCE information systems in line with Trust/FORCE Information Governance policy.
• Maintain clients' records and files in line with FORCE Policy.
• Record appointment outcomes accurately onto the FORCE database
• Archive notes, following data protection and FORCE guidelines
• To use own initiative to prioritise daily workload of self to meet the changing demands of the service
• To use own initiative to prioritise daily workload of self to meet the changing demands of the service.
• Work within FORCE/Trust policies, including those of confidentiality, data protection, health and safety, fire precaution and annual appraisal.

As an equal opportunities' organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

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