Operations Admin Assistant

About PLUG Charging

PLUG Charging is a Cardiff-based EV charging infrastructure operator committed to driving the UK towards a sustainable future. We specialize in designing, installing, operating, and maintaining reliable, scalable EV charging networks for the public sector, transport authorities, commercial fleets, and beyond. With nationwide coverage and a focus on renewable energy solutions, including EV charging stations, solar integrations, and off-grid options, we're at the forefront of the electric vehicle revolution. Our recent acquisitions and partnerships underscore our growth and dedication to making EV ownership accessible and efficient across the UK.

We are seeking a motivated Operational Admin Assistant to join our team in Cardiff. This office-based role will provide essential administrative support to our operations and project management teams, alleviating their workload and ensuring smooth day-to-day functions. The position offers a competitive salary of £27,000 per annum, along with excellent progression opportunities and structured training pathways into the project management team. This is an ideal opportunity for someone looking to build a career in the dynamic EV charging sector.

Job Summary

• Deliver efficient administrative support to the operations and project management teams, including maintaining accurate records, databases, and reporting systems.
• Assist with customer account management, including preparing invoices, reconciling payments, and handling account queries to ensure timely and accurate financial processes.
• Support scheduling and coordination of EV charge point installations, maintenances, and commissioning activities, monitoring lead times and optimizing engineer schedules to maximize efficiency.
• Facilitate handover processes between sales, operations, and project teams, preparing necessary documentation such as operations & maintenance packs and client welcome materials.
• Respond professionally to customer, supplier, and internal stakeholder inquiries via phone, email, or other channels, resolving issues promptly.
• Monitor and update internal systems (e.g., charge point management platforms) with accurate data on installations, hardware, and network performance.
• Contribute to incident triage by logging and tracking faults, maintenance requests, and payment-related issues, liaising with external partners as needed.
• Generate internal and external reports on operational metrics, such as network uptime, customer satisfaction, and financial reconciliations.
• Assist with ad-hoc tasks, including inventory tracking for equipment like PPE and tools, and supporting commercial activities such as insurance claims or data audits.
• Ensure all work complies with company policies on sustainability, health & safety, and data accuracy.

Required Skills and Experience

• Proven experience in an administrative or operational support role, ideally within a fast-paced environment.
• Strong organizational and time-management skills, with the ability to prioritize multiple tasks and meet deadlines.
• Proficiency in Microsoft Office suite, particularly Excel for data analysis, reporting, and reconciliation.
• Excellent written and verbal communication skills for interacting with customers, suppliers, and team members.
• High attention to detail and numeracy skills, with a basic understanding of financial processes like invoicing and account management.
• Ability to work independently while collaborating effectively in a team setting.
• Practical problem-solving approach and adaptability to new processes or systems.

Desirable

• Experience using CRM, accounting, or charge point management systems (e.g., Pipedrive, MS Projects, Xero).
• Background in scheduling, logistics, or customer service, particularly in technical or infrastructure sectors.
• Interest in sustainable transport, electric vehicles, or renewable energy.

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