Operations Administrator – Full Time – Knutsford

The Veterinary Defence Society (VDS) is seeking an organised and customer focused Operational Administrator to join our Claims Operations Team on a 12 month fixed term contract.

Reporting to the Operations Manager, you will be the first point of contact for members seeking claims advice and support, helping to deliver an exceptional service throughout the lifecycle of a claim. You will also support a range of policy administration activities, including new business enquiries, renewals and policy changes.

This is an excellent opportunity to gain experience in financial services and customer service while working with veterinary professionals across the UK and Ireland. You will collaborate with colleagues across Claims, Underwriting, Finance and IT, developing valuable skills and knowledge in a supportive and professional environment.

What We Offer

At VDS, our people are at the heart of everything we do. We offer a rewarding career, a supportive culture and a comprehensive benefits package, including:

• Competitive salary
• Hybrid working
• 30 days annual leave plus bank holidays
• Private Medical Insurance
• Non-contributory company pension (10% employer contribution)
• Group Life InsurancCashplan with optical, dental and wellbeing allowances
• Employee Assistance Programme
• Charity and volunteering day
• Enhanced family policy, including adoption, maternity, paternity and parental pay
• Buy Holiday and Cycle to Work salary sacrifice schemes
• Retail, health and wellbeing discounts
• A supportive team environment
• Regular social and wellbeing activities throughout the year

Key Responsibilities

• Provide excellent service and support to VDS members.
• Manage and maintain accurate records across a variety of systems.
• Support policy administration and credit control activities.
• Liaise with internal teams, including Finance and Claims, to ensure efficient service delivery.
• Record and manage member complaints and feedback in line with regulatory requirements.
• Identify opportunities to improve processes and enhance the member experience.
• Support departmental and business-wide projects.
• Process incoming correspondence and maintain accurate electronic records.

What We’re Looking For

• Have excellent organisational skills and strong attention to detail.
• Be confident using IT systems and Microsoft Office applications.
• Communicate effectively with a wide range of people.
• Remain calm and professional when managing competing priorities.
• Demonstrate a collaborative approach and a commitment to delivering excellent service.
• Be willing to learn, develop and contribute positively to the team.

We recognise that skills and experience can be gained in many different ways. If you are excited about this opportunity but do not quite meet every requirement we would still encourage you to apply.

At The Veterinary Defence Society and VDS Training, we are committed to creating an inclusive workplace where everyone can thrive. We welcome applications from all backgrounds and are committed to ensuring our recruitment process is fair, accessible and free from discrimination.

This role is subject to a satisfactory DBS check.

No external agencies please

As part of the recruitment process, The Veterinary Defence Society and VDS Training collects and processes personal data relating to applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations.

Salary: £26000/annum

Job Type: Contract

Location: Knutsford

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