Operations Analyst

Auxilion are hiring Operations Analysts (shift pattern – “6-6” 24/7/365 | 4 on 4 off | 2 days 6:00AM-6:00PM | 2 Nights 6:00PM-6:00AM ), fully onsite (Sheffield).

Working in a 24x7 support environment the Operations Analysts focus on maintaining the healthy operation of our customer estates. Triaging of incidents and monitor events and initial resolution support ensuring that response and closure SLAs are met. Completing daily system health checks and monthly reviews.Perform out of hours changes and fixes.Server and appliance patching and maintenance tasks. Out of hours major incident management. Diagnose and troubleshoot technical issues and escalating where required. Working with Azure, Office 365, Hyper-V, VMware, Intune, Citrix, RDS environments. Excellent problem-solving skills. Excellent communication skills (Verbal and Written).Experience with Windows Server ). Experience with Monitoring Software. Experience with Networking.

The Operations Analyst role based in Sheffield will provide remote monitoring support of client infrastructure and be committed to developing their skills.

This role is 24/7/365 | 4 on 4 off | 2 days 6:00AM-6:00PM | 2 Nights 6:00PM-6:00AM

You must be able to attend the Sheffield office 7 days a week over 24 hours a day. This must be taken into consideration for your commute after a 12-hour shift. i.e you cannot rely on long distance public transport.

What will you be doing:

This position works alongside the infrastructure support teams to provide analysis and out of hours hands for monitoring and incident resolution.

This role involves the following:

• Working in a 24x7 support environment the Operations Analysts focus on maintaining the healthy operation of our customer estates.
• Triaging of incidents and monitor events and initial resolution support ensuring that response and closure SLAs are met.
• Completing daily system health checks and monthly reviews.
• Perform out of hours changes and fixes.
• Server and appliance patching and maintenance tasks
• Out of hours major incident management.
• Diagnose and troubleshoot technical issues and escalating where required.
• Ability to follow pre-defined processes and procedures
• Ability to fault find on a variety of windows and cloud technologies
• Good high-level understanding of infrastructure environments
• Good problem-solving skills
• Excellent written and verbal communication skills
• Experience administering/supporting the following:
• Windows Server and desktop operating systems
• Office 365 and Azure
• VMware/Hyper-v or any other virtualisation technology
• Monitoring tools
• Prior experience in a 24 x 7 operations centre
• Prior experience with ServiceNOW/Any enterprise ticketing system

To succeed in this role, you’ll need knowledge of utilising ITIL best practice as well as experience within an IT customer service environment.

You would be required to demonstrate the following:

• Service oriented behaviour and communication to internal and external customers.
• Ability to cope with pressures of peak workloads, short deadlines.
• Qualities: Integrity, timeline sensitive, goal oriented, motivated.
• Team player.

Our Company, Auxilion – About Us

Work matters. It’s where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we support our clients on their journey.

Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

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