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Operations Coordinator
- exeter, england, United Kingdom
- Permanent·On-site
- Full time
Job Description
Operations Coordinator
The Operations Coordinator plays a central role in ensuring the smooth day-to-day running of the business. As a first point of contact for many clients and a key internal coordinator , this role is critical in shaping both client experience and operational efficiency . This position is best suited to someone who is highly organised , proactive , and dependable—someone who takes pride in creating structure, maintaining control, and supporting a high‑performing team environment.
Key Responsibilities
- Act as a primary point of contact for incoming client communications, ensuring all calls, messages, and enquiries are handled promptly and professionally.
- Coordinate internal activities, maintaining awareness of what is happening across the office and ensuring nothing is overlooked.
- Prepare for meetings, manage documentation, and support the flow of information across teams.
- Proactively anticipate team and client needs, taking action without waiting to be directed.
- Support workflows and assist in managing deadlines to enable accountants, payroll specialists, and managers to focus on their core responsibilities.
- Maintain accurate handling and organisation of documents and client information.
- Liaise closely with the delivery team and Client Portfolio Leads, acting as a central coordination point.
- Manage the Support Team.
- Ensure all client interactions reflect a professional, responsive, and well‑managed business.
- Be the champion for streamlining processes and system optimisation.
Key Behaviours & Attributes
- Highly organised and detail‑oriented – maintains control and ensures nothing is missed.
- Proactive mindset – anticipates needs and takes initiative.
- Reliable and accountable – consistently delivers on responsibilities and follows through.
- Clear and professional communicator – understands the importance of every interaction.
- Calm under pressure – brings structure and stability in a busy environment.
- Collaborative leader and manager – works closely with multiple teams to keep everything aligned.
- Ownership‑driven – focused on adding value, reducing pressure, and improving processes.
- System Knowledge: XERO; CCH, Office 365.