Operations Director - Children's Residential Services

Operations Director - Children's Residential Services

Operations Director & Responsible Individual

Salary: Up to £80,000 per annum plus performance-related bonus

Hours: 40 hours per week

Location: Greater London

About Us

Area Camden, part of the Polaris Community, is seeking an experienced and ambitious Operations Director & Responsible Individual to lead and develop our high-performing residential children's services.

With a long-standing track record of achieving Good and Outstanding Ofsted outcomes since 2014, Area Camden is dedicated to providing safe, nurturing and aspirational homes where children and young people can thrive.

We currently operate seven established children's homes, all supported by a strong quality framework and experienced management teams, with two additional homes planned to open as part of our ambitious growth strategy. This creates an exciting opportunity for an experienced leader to influence the future direction of the organisation while maintaining the high standards for which Area Camden is recognised.

At Area Camden, children and young people are at the heart of everything we do. As part of the Polaris Community, you will join an organisation with a strong reputation for quality, innovation and positive outcomes.

Our quality framework is well embedded across the organisation, supported by an experienced leadership team and a dedicated Head of Care. We are now seeking a strategic leader who can build upon these strong foundations, maintain our excellent standards and ensure quality and compliance remain at the heart of every service as the organisation continues to develop.

This is an exceptional opportunity for an experienced senior leader and qualified social work professional to shape the future of a successful residential care provider and make a lasting impact on the lives of children and young people.

Why Join Area Camden?

Joining Area Camden means becoming part of a provider with a strong reputation for delivering high-quality care and achieving positive outcomes for children and young people. We value strong leadership, reflective practice and professional development, and we are committed to giving our leaders the support they need to succeed and make a lasting difference.

In addition to a competitive salary and performance-related bonus structure, we offer a comprehensive and collaborative support network to ensure our senior leaders are empowered to deliver exceptional outcomes for children and young people:

Proven track record of excellence: Since 2014, Area Camden has consistently achieved Good and Outstanding Ofsted ratings, providing a stable and high-performing environment in which senior leaders can succeed

Strong systems and operational structure: We have well-established systems, processes and frameworks in place to support the effective management and oversight of our services, enabling you to focus on driving quality, performance and positive outcomes for children and young people

Part of the wider Polaris Community: As part of the Polaris Community, you will benefit from a broad range of specialist central support services, including:

• Dedicated recruitment team
• HR, people and employee relations support
• Quality assurance and compliance teams
• Learning and development programmes
• Safeguarding specialists
• Health and safety teams

Experienced leadership team: Work alongside experienced operational leaders committed to maintaining excellence across our services

A wider professional network: You will be part of a collaborative residential community, providing opportunities to share best practice, drive innovation and contribute to service development

Opportunities to influence and shape services: Play a key role in strategic decision-making, quality improvement initiatives and the future direction of the organisation

Continuous development and shared learning: We are committed to supporting your professional growth through training, development opportunities and peer support

About the Role

Reporting directly to the Managing Director, you will provide both strategic and operational leadership across Area Camden's residential services.

You will hold shared Responsible Individual responsibilities alongside the Head of Care, providing oversight across our existing portfolio of homes while supporting future growth and development. The successful candidate will play a key role in ensuring our homes continue to deliver outstanding care, maintain strong Ofsted outcomes and achieve excellence in all areas of practice.

With an experienced Head of Care in post and strong foundations already established, this role is focused on maintaining and strengthening quality across the portfolio, ensuring the organisation's positive outcomes and Ofsted success continue as services grow.

Working closely with Registered Managers, senior leaders and central support teams, you will drive continuous improvement, support service development and ensure the organisation remains ready for inspection while delivering positive outcomes for children and young people.

We are looking for a visible and inspirational leader who can support managers to achieve their full potential, maintain a culture of high performance and accountability and ensure that children's needs remain at the centre of every decision.

Key Responsibilities

• Work alongside the Managing Director to develop and deliver the organisational strategy in line with Polaris Community objectives
• Provide operational leadership across Area Camden's seven existing children's homes, supporting the planned opening of two new homes
• Undertake shared Responsible Individual duties alongside the Head of Care, ensuring effective governance, oversight and regulatory compliance across all services
• Maintain and further develop the high standards of care and practice that have consistently delivered strong Ofsted outcomes
• Support, challenge and develop Registered Managers to achieve exceptional performance and continuous improvement
• Ensure all services remain compliant with relevant legislation, Children's Homes Regulations, Quality Standards and safeguarding requirements
• Monitor operational, financial and quality performance against agreed targets and budgets
• Build strong relationships with managers, staff teams, local authorities, regulators and other stakeholders
• Ensure excellent outcomes for children and young people, including placement stability, education, wellbeing and safeguarding
• Drive inspection readiness through robust auditing, quality assurance and performance management processes

About You

We are looking for an experienced senior leader with a proven track record of delivering exceptional outcomes within residential children's services.

• Significant senior leadership experience within children's residential care or closely related services
• Experience acting as a Responsible Individual within an Ofsted-regulated service, or the knowledge and experience required to undertake the role
• A detailed understanding of children's residential legislation, regulations and Quality Standards
• Strong commercial and financial acumen, with experience of delivering against operational and business objectives
• Exceptional leadership, communication and stakeholder-management skills
• Demonstrable experience of leading quality improvement initiatives and driving service excellence
• Experience of supporting growth, organisational development and operational change

Personal Attributes

• An inspirational and visible leader
• A strategic thinker with a practical, solution-focused approach
• Highly motivated, resilient and adaptable
• Committed to maintaining and strengthening high-quality care standards

What We Offer

• Salary up to £80,000 per annum
• Performance-related bonus
• Opportunity to influence and shape strategic growth across a successful residential care organisation
• Oversight of an established portfolio of homes, with exciting future expansion plans
• Supportive and collaborative senior leadership team
• Ongoing professional development and executive leadership support
• The opportunity to make a meaningful difference to the lives of children and young people

Area Camden is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All successful applicants will be subject to an enhanced DBS check, the cost of which will be covered by Area Camden. Area Camden is an equal opportunities employer and welcomes applications from all suitably qualified candidates.

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