OPERATIONS DIRECTOR

Multisite (Home based) with regular travel across all practice locations

Full-time

Purpose of the role

To lead the operational and commercial performance of Infinityblu’s group of practices and help scale the business to its next stage of growth.

Key responsibilities

Commercial and Operational Performance

Lead weekly and monthly review of operational revenue, gross margin and gross profit across the group

• Analyse performance by practice, clinician, service line and manager, and turn findings into clear actions
• Drive improvements in capacity, diary utilisation, cancellation control, recall effectiveness, treatment conversion and labour efficiency
• Work with finance to manage budgets, overheads, cost discipline and site level profitability
• Project management
• Build a culture where numbers are understood, discussed and acted upon quickly
• Ensure underperformance is challenged early and recovery plans are put in place

Lead and develop the regional operations managers and practice managers

• Create clear accountability, consistent standards and strong communication across all sites
• Build a management structure that reduces owner dependence and avoids day to day firefighting
• Ensure each site has clear goals, follows through on agreed actions and reports accurately
• Support managers to become stronger leaders rather than problem escalators

Operational Systems and Consistency

Ensure group systems, protocols and standards are embedded consistently across all practices

• Oversee implementation through the regional operations coordinators rather than absorbing all operational tasks personally
• Work closely with the compliance coordinator so that compliance, governance and operational discipline supports growth rather than slow it down
• Improve practice rhythms including daily huddles, weekly KPI review, monthly management review and quarterly performance conversation.
• Drive operational excellence without creating unnecessary bureaucracy

Patient Experience and Culture

Protect and improve the patient journey across every practice, from first contact to treatment completion and retention

• Be a visible leader for Infinityblu’s culture, values and service standards
• Ensure managers and teams understand that performance and patient experience must work together
• Support a culture of accountability, openness, innovation and continuous improvement
• Recruit, develop and retain high performing managers and right fit team members
• Coach managers in leadership, communication, problem solving and performance management
• Handle escalated patient or people issues calmly, fairly and promptly
• Build succession strength across the group

Growth and Scale

Support the operational integration of acquisitions, new sites and service expansion

• Help prepare the business operationally for growth from the current platform to around 20 sites
• Build scalable systems and management capacity that can grow with the group
• Ensure standards are protected as the business expands

Reporting and Governance

• Report regularly to senior leadership on results, risks, trends, priorities and actions
• Present clear operational dashboards and commentary, not just raw data
• Surface concerns early and bring solutions, not just problems
• Ensure agreed actions are tracked through to completion

Key Measures Of Success

Revenue growth across the group

• Improvement in gross margin and gross profit
• Better consistency of performance across sites
• Stronger practice managers and regional leaders
• Improved diary utilisation and operational control
• Better treatment conversion and patient retention
• Reduced owner involvement in day to day operational firefighting
• Successful integration of growth and acquisitions

Proven senior multi site leadership experience in a service led business

• Strong evidence of having managed something of similar scale, ideally around 10 to 15 sites and preferably closer to 15 to 20, ideally related to dentistry
• Experience of leading through managers, not just directly managing a single site
• Strong commercial understanding of revenue, gross margin, gross profit, budgets and KPIs
• Evidence of improving performance across multiple locations
• Experience of creating structure, accountability and management rhythm in a growing business
• Confidence in analysing data and making sound decisions from it
• Strong written and verbal communication skills
• Willingness to travel regularly across sites
• Experience in another regulated, patient facing, healthcare or premium service environment
• Experience of acquisitions, integration or rapid group growth
• Familiarity with practice management software and operational reporting systems
• Experience working alongside finance, HR, marketing and clinical leaders

Personal Qualities

• Commercially minded but operationally hands on
• Calm, credible and decisive
• Strong leader of leaders
• Evidence based and results focused
• Organised and disciplined
• Open, honest and accountable
• Comfortable with challenge and change
• Supportive, visible and values led
• Able to balance standards with pace
• 30 days annual leave per year
• 1 extra day’s holiday for your birthday
• 1 paid volunteering day per year to support a charity or community initiative of your choice
• Monthly Pension Contributions
• Team days out Biannually
• Company laptop and mobile phone
• Mileage/travel expenses

Following a successful completion of a probationary period

• Access to BHN Home, Tech and Cycle to Work Scheme and other benefits
• Additional Enhanced Company Sick pay
• Private Health Cover (currently with Vitality Health) following successful completion of 12 months service

Driving Requirement

Due to the multisite nature of the role and regular travel requirements across practice locations, applicants must hold a full, valid UK driving licence and have access to a reliable vehicle insured for business use.

Right to Work & Equality Statement

Infinityblu is committed to creating an inclusive workplace and welcomes applications from all suitably qualified candidates. Please note that applicants must have the legal right to work in the UK at the time of application, as the company is unable to offer sponsorship for this role.

Closing Date: Wednesday 10th June at 12.00 noon

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