Operations Manager – Adaptogenic Wellness Brand (D2C & B2B)

About Us

We’re a fast-growing, premium D2C adaptogenic coffee brand, passionate about delivering the highest quality products and an exceptional customer experience. Having built a strong foundation, we’re now looking for anOperations Manager to help scale our business, optimize operations, and support expansion into new markets and B2B partnerships.

The Role

As ourOperations Manager , you’ll be responsible for ensuring smooth, scalable operations across ourD2C and B2B channels . From streamlining fulfilment and logistics to managing cash flow, upscaling production, and maintaining cost efficiencies, you’ll play a key role in driving operational excellence as we grow.This is a high-impact role with the potential for future progression into a Head of Operations or COO position as the business scales.

Key Responsibilities:

Production planning & supply chain management – Work closely with suppliers and internal teams toupscale production , ensuring production timelines are met and inventory levels align with demand.

Fulfilment & Logistics – Manage, plan, and optimize our in-house fulfilment team for both D2C and B2B orders.

Cash Flow & COGS Management – Maintain strong financial oversight, optimizing costs and ensuring profitability.

Growth & Market Expansion – Oversee operations strategy as we scale into new markets, channels, and B2B partnerships.

Process Optimization – Identify inefficiencies and implement scalable solutions to improve operations and customer experience.

Cross-Functional Leadership – Work closely with founders, marketing, sales, and customer service to align operations with business objectives.

Autonomy & Ownership –Define your role, manage your workload, and take full ownership of your projects , ensuring high-impact execution and results.

Championing AI enablement and agents across business functions

B2B Operations Support – Ensure seamless processes for wholesale and retail partnerships, managing supply chain efficiency and partner fulfilment.

What You Bring:

Min +3yrs experience in scaling D2C and B2B eCommerce operations.

Expertise in production planning and scaling , ensuring smooth supply chain and inventory management.

Ability to manage and execute complex projects with precision and speed.

Strong background in fulfilment, logistics, and supply chain management for both D2C and B2B.

Financial acumen – Strong understanding of cash flow, cost of goods, and profitability metrics.

Tech-savviness – Familiarity withExcel, Shopify, Google Workspace, Notion, and project management tools .

Proactive, resourceful, and a problem-solver – You don’t wait for solutions; you create them.

High adaptability and resilience – You thrive in a fast-moving, high-performance environment.

Exceptional communicator – Clear, concise, and straightforward in both strategy and execution.

Why Join Us?

Fast-growing brand with ambitious goals and a strong customer base.

High-impact role – Your work will directly shape the future of our business.

Pathway to leadership – Opportunity for progression intoHead of Operations / COO as we scale.

Autonomy & ownership – A role where you can define your own scope and take full control of execution.

Passionate team – We love what we do and care deeply about quality.

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