Operations Manager in Ringwood)

Operations Manager | Ringwood | Up to £60,000

This is a newly created Operations Manager role at a growing installation and service business, and it's one where you'll genuinely shape how it's done. If you're a decisive, hands-on leader who wants real ownership over delivery, safety, and customer outcomes across two sites, this is a rare opportunity to build something from the ground up.

As an Operations Manager, you will benefit from:

A newly created role with real scope to define and shape it

Direct line of report into the Operations Director, with high visibility across the business

Autonomy to lead your own team of Installation Managers and drive change

Variety, covering installation, survey delivery, health & safety, and customer complaint resolution

A cross-site remit spanning Ringwood and Rugby, keeping the role varied and dynamic

As an Operations Manager, your responsibilities will include:

Own weekly delivery of installation and survey capacity across both sites

Manage and develop three Installation Managers, plus oversight of surveyors and warehouse teams

Lead the health & safety audit programme, including site visits and spot checks

Act as the primary owner of customer complaint handling, end to end

Deliver weekly and monthly KPI reporting on capacity, quality, and health & safety

Drive continuous improvement and cost control across field operations

As an Operations Manager, your experience will include:

At least four years leading multi-site operational teams

A level-6 degree in administration, business, engineering, or a related field

Strong health & safety working knowledge, with a NEBOSH General Certificate desirable

Strong B2C experience, ideally within a customer complaint or service-led environment

Experience in budget and cost control, and driving operational change

Experience in an installation , field service , or operations environment

If you're ready to take full ownership of a cross-site Operations Manager role and make a genuine, lasting impact, this could be exactly what you're looking for.

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