Operations Manager - London

Operations Manager

At Vacherin , our values are at the heart of everything we do. We are Precise in delivering exceptional food and service, Personal in the way we build genuine relationships and care for others, and Bold in embracing new ideas, creativity and innovation. Together, we create memorable experiences for our clients while supporting each other to grow and succeed.

Are you passionate about food, drink and exceptional service? Would you like to join an award-winning hospitality team and still make it home for dinner? We're looking for a Operations Manager to join our team.

Location: London (Require occasional visit in the region)

Salary: 65,000 - 70,000 per annum

Working Pattern: 40 hours per week - Monday - Friday

Key Responsibilities

• Manage an initial portfolio of 6 sites, primarily based in London, with regular travel to regional locations including Bristol, Southampton, Leeds, Plymouth and Newcastle.
• Build strong client relationships to support contract retention, growth and added value opportunities.
• Oversee day-to-day catering operations, ensuring high standards of food and service delivery.
• Lead, support and develop on-site managers and teams to achieve operational excellence.
• Manage financial performance, including budgets, forecasting, labour control and cost management.
• Drive commercial performance while maintaining exceptional food and service standards.
• Identify and implement innovative solutions that enhance client satisfaction and operational efficiency.
• Ensure compliance with company policies, health & safety regulations, food safety standards and brand requirements.
• Support new site mobilisations and contribute to continuous improvement initiatives.
• Foster a strong people-focused culture, ensuring remote and regional teams remain engaged and connected.

Our Ideal Candidate

• Business & Industry (B&I) operations experience is essential.
• Minimum 3-5 years' experience in an Operations Manager role within contract catering or a similar environment.
• Current or recent multi-site Operations Manager experience.
• Proven experience managing geographically dispersed teams.
• Strong leadership skills with the ability to inspire, influence and develop others.
• Excellent client relationship and stakeholder management skills.
• Commercially minded with strong financial acumen.
• Innovative, solutions-focused and able to think outside the box.
• Passionate about food, hospitality and industry trends.
• Proven track record of supporting contract retention and business growth.
• Able to balance operational excellence with strategic thinking.
• Willing to travel and stay overnight when required.

Personal Attributes

• Bold, proactive and results-driven.
• People-focused with a strong team mentality.
• Excellent communicator and relationship builder.
• Passionate about delivering outstanding client and customer experiences.
• Adaptable, resilient and able to thrive in a fast-paced environment.

What's in it for you?

Working with Vacherin has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.

• Personal Development and Training opportunities
• Life assurance scheme
• Pension scheme
• Holiday allowance
• Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
• Eye care
• A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance
• Family friendly support
• Regular social events and communication with our leaders
• A holiday purchase scheme
• Volunteering days
• Professional subscriptions
• Recognition schemes and people awards
• Long service awards
• Access to some great high street discount vouchers

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