Operations Manager - Luxury Hospitality

Job Title: Operations Manager – Luxury Hospitality Venue

Salary: Up to £70,000

Location: London

My client is looking for an experienced Operations Manager to join a prestigious luxury hospitality operation in London.This is a hands‑on leadership role overseeing the full guest journey across Front of House, Food & Beverage, Kitchen and Housekeeping. You’ll be responsible for maintaining exceptional service standards, developing teams and ensuring the operation runs seamlessly behind the scenes.

What You’ll Do

• Lead day-to-day operations across F&B, Front of House, Kitchen and Housekeeping
• Drive exceptional guest experience and luxury service standards
• Lead, coach and develop a high‑performing team
• Oversee both front and back of house operations, ensuring strong communication between departments
• Manage staffing, service delivery, standards and operational performance
• Drive continuous improvement across the operation
• Work closely with senior leadership to deliver commercial and operational objectives
• Ensure excellent compliance, hygiene, health & safety and operational standards

What You’ll Bring

• Proven experience as an Operations Manager or senior hospitality leader
• Strong background in luxury hotels, private members clubs or high‑end hospitality
• Experience overseeing both FOH and BOH operations
• Excellent understanding of F&B, service and guest experience
• A confident, hands‑on leader who leads from the front
• Exceptional attention to detail and high standards
• Strong commercial awareness and organisational skills
• Calm, polished and confident when operating in a demanding environment

Company benefits

• Competitive salary
• Private healthcare
• Company pension

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