Operations Manager

Operations Manager - Hotel - Woking

We are currently recruiting for an experienced and commercially driven Operations Manager to join a busy hotel in Woking. This is an excellent opportunity for a passionate hospitality professional to lead operational excellence across the hotel, working closely with the General Manager to deliver exceptional guest experiences and drive business performance.

The successful Operations Manager will oversee the day-to-day operation of the hotel, ensuring brand standards are consistently achieved while leading, developing and inspiring departmental teams. This is a hands-on role that will include managing hotel operations, running events and supporting the business during busy trading periods.

The Perks

• Salary of £38,000 - £40,000 per annum.
• Generous tips on top of salary.
• Full-time, permanent contract (45 hours per week).
• Career progression opportunities within a respected hotel group.
• Ongoing learning and development programmes.
• Employee discounts.
• Meals on duty.
• Free on-site parking.
• Employee wellbeing support.
• A supportive and collaborative working environment.

The Place

Our client is a well-established hotel in Woking, renowned for hosting weddings, conferences, corporate events and leisure stays. With a strong reputation for excellent hospitality and a busy events calendar, this is a fast-paced environment where no two days are the same. The hotel offers a supportive team culture and excellent opportunities for career progression.

The Person

• Previous experience as an Operations Manager or Senior Manager within the hospitality industry.
• A proven track record of managing multiple departments within a hotel or hospitality venue.
• Experience within a recognised hotel brand would be advantageous.
• Strong leadership skills with the ability to motivate, inspire and develop high-performing teams.
• A commercial mindset with the ability to maximise revenue and drive business performance.
• Experience implementing and maintaining operational procedures and service standards.
• The ability to coach, mentor and develop department heads through effective performance management.
• Excellent communication, organisation and problem-solving skills.
• A flexible approach to working hours, including shifts, weekends and event operations. The role includes a mixture of office hours, early starts from around 7:00am , and occasional late finishes for events, typically between midnight and 2:00am .
• A proactive, hands-on management style with the confidence to oversee hotel operations in the absence of the General Manager.
• A genuine passion for delivering exceptional guest experiences and leading by example.

If you're an experienced Operations Manager looking for your next challenge within a busy hotel and events venue, we'd love to hear from you.

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