Operations Manager

Key Responsibilities

• Operational Management Support the day-to-day operational management of the practice.
• Develop and implement systems and processes that improve efficiency and patient experience.
• Monitor operational performance and recommend improvements where required.
• Support business continuity and risk management planning.
• Quality and Compliance Lead the practice's CQC compliance programme, ensuring continuous readiness for inspection.
• Develop, coordinate and monitor clinical and non-clinical audits.
• Maintain policies, procedures and governance documentation.
• Support the management of significant events, complaints, and quality improvement initiatives.
• Digital and Information Systems Lead digital transformation projects across the practice.
• Optimise the use of EMIS Web and other clinical systems to improve patient care and operational efficiency.
• Work with external providers to implement new technologies and digital solutions.
• Ensure compliance with information governance and data protection requirements.
• Service Development Identify opportunities to improve services and patient access.
• Support the implementation of new NHS initiatives and contractual requirements.
• Lead projects that improve operational performance and patient outcomes.
• Research Coordinate the practice's participation in research studies.
• Liaise with research networks and external organisations.
• Ensure studies are delivered in accordance with governance requirements.
• Communications and Engagement Manage the practice website and digital communications.
• Oversee patient communications, social media, and marketing activities.
• Support patient engagement initiatives and promote practice services.
• Leadership Work collaboratively with the Practice Manager and Assistant Practice Manager as part of the Senior Management Team.
• Provide leadership and support to staff involved in operational projects.
• Foster a culture of continuous improvement, teamwork, and accountability.
• Deputise for the Practice Manager where appropriate.
• Financial and Performance Support Assist with monitoring contracts, enhanced services and operational performance.
• Support the preparation of reports for Partners and the Senior Management Team.
• Use data and performance metrics to inform decision-making and service improvements.

Person Specification

• Essential Educated to degree level or equivalent experience.
• Significant operational management experience within primary care, healthcare, or a similar regulated environment.
• Excellent organisational, communication and leadership skills.
• Experience of project management and service improvement.
• Knowledge of CQC standards, governance and quality assurance.
• Experience using clinical systems, preferably EMIS Web.
• Strong analytical and problem-solving skills.
• Ability to prioritise competing demands and work under pressure.
• Desirable Management qualification or equivalent.
• Experience of NHS contracts and primary care performance frameworks.
• Knowledge of research governance.
• Experience in digital transformation and change management.
• Experience managing websites, communications or social media.

Values

The successful candidate will demonstrate professionalism, integrity, compassion and a commitment to delivering high-quality patient care. They will be collaborative, innovative and motivated to support the ongoing development of Rother House Medical Centre as an outstanding GP practice.

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