Operations Oversight Associate (6 Months Contract)

Job title: Operations Oversight Associate Job Type: Temporary (PAYE)
Contract Duration: 6 Months Department: Operations Location: London

Company overview

Nomura is a financial services group with an integrated global network. By connecting markets East & West, we service the needs of individuals, institutions, corporates and governments through our four business divisions: Wealth Management, Investment Management, Wholesale (Global Markets and Investment Banking) and Banking.

Driven by the insights of some 28,000 people worldwide, we put our clients at the center of everything we do, delivering unparalleled access to, from and within Asia. For further information about Nomura, visit

Department Overview

The Service Management team based in London forms part of Shared Services (Operations) and provides oversight of the offshore teams located in Powai, India, as well as oversight and management of the Operations critical third-party vendors and agent banks.

The primary functions of the team include:

• to provide challenge and oversight to the offshored and outsourced processes covering F&O, Securities, FX, OTC and New Issues, monitoring for key risks with a focus on appropriate escalation
• incident management including BAU escalation as well as the management of major incidents from an Operations perspective
• ensuring service quality with a focus on the ‘change the bank’ strategy (including any market mandatory or regulatory changes), targeting risk mitigation and cost reduction through process improvement and change implementation
• identification of control gaps along with solutions for the business and enforcing Operational Standards effectively.

Role overview

Requirement for a finance individual to manage the day to day oversight requirements for EMEA, reporting into the Service Management Lead.

Key objectives critical to success

• Manage and maintain a robust control environment, to mitigate operational and reputational risk within the function.

• Act as an escalation point/SME to internal stakeholders to assist with the resolution of issues including exceptions, unmatched trades, depot/nostro breaks, buy-ins, and Operational Risk events.

• Compilation and review of daily KRI’s and KPI’s via dashboards for Operations Management.

• Regular communication with the wider teams in Powai, India to resolve issues and build networks.

• Participation in key projects, understanding the requirements and working with relevant stakeholders towards delivery.

• Client Money review and substantiation.

• Provide BCP/RTR cover for any offshore critical processes.

Skills, experience, qualifications and knowledge required

• Excellent written and oral communication skills enabling the individual to liaise effectively and share information with Nomura senior management and other key stakeholders throughout the firm.
• Effective prioritisation with the ability to highlight key dependencies when appropriate.
• AI skills (preferred) / PowerBI (preferred) /Excel skills (required) / PowerPoint (required)
• Work well within an extended team environment (on shore and off shore) and take a keen interest in developing the function
• Confidence to represent the department at any relevant internal or external meetings.
• A self motivator who is able to work proactively to identify opportunities for process improvement and/or and realising cost save.
• Good organizational skills and time management in order to be able to prioritize project deliverables.
• Must have good analytical skills and a strong attention to detail. The ability to question existing practises/procedures, ensuring efficiency and recognition of streamlining opportunities are all key.
• Good understanding of Fixed Income and Equities Markets including in the Issuance space, as well as OTC and FX.

Nomura Leadership Behaviours

• Explore Insights & Vision: Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future.
• Making Strategic Decisions: Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations.
• Inspire Entrepreneurship in People: Inspire team members through effective communication of ideas and motivate them to actively enhance productivity.
• Elevate Organizational Capability: Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing.
• Inclusion: Respect DEI, foster a culture of inclusion and psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect).

Right to Work

The UK Government have taken steps to reduce net migration to the UK by limiting the number of overseas workers coming to the UK for employment. Please note that whilst we are able to consider applications from overseas workers from outside the UK (who require a Tier 2 Skilled Worker visa) we can only employ them if we can provide evidence that this is a genuine vacancy for a qualified role.

Diversity & Inclusion

Nomura is an equal opportunity employer. We value diversity and are committed to ensuring we best reflect the diversity of the communities we serve creating an inclusive environment for all our employees. We welcome all applications and do not discriminate on the basis of age, disability, gender identity and gender expression, pregnancy and maternity, marriage and civil partnership, race, religion or belief, sex or sexual orientation.

If you require any assistance or reasonable adjustments due to a disability or long-term health condition, please do not hesitate to contact us.

Nomura is an Equal Opportunity Employer

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