Operations, Performance and Assurance Manager

WE’RE HIRING: Operations, Performance & Assurance Manager

Are you an experienced housing professional who enjoys making a real difference?

At Halo Housing, we’re looking for an ambitious and practical person to join our growing team as our Operations, Performance & Assurance Manager.

Working closely with our Operations Director, you’ll play an important role in helping us strengthen the way we work, from housing operations and regulatory assurance to performance, staff development and continuous improvement.

Blackburn | £45,000 per annum | Full-time, permanent

What will you be doing?

• Reviewing and improving policies, procedures and day-to-day practice
• Carrying out audits, assurance reviews and gap analyses
• Helping teams understand and improve KPIs, performance and accountability
• Supporting colleagues through training, coaching and development
• Providing practical housing management advice and guidance
• Identifying ways we can improve our services and outcomes for Tenants

What are we looking for?

We’re looking for someone who:

• Has strong housing management experience, ideally within social or supported housing

• Understands housing regulation, compliance and assuranc

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• Can analyse information and turn it into practical improvemen

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• Is confident having constructive conversations and challenging where nee

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• Is proactive, curious and genuinely interested in improving serv

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  ces

This is a great opportunity for someone who wants to take ownership, make a difference and help shape the future of a growing housing associat

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