Operations Shift Engineer - 24x7 Shift

About the role

In this role, you will support the delivery of resilient and secure services by maintaining and supporting the customer's secure global data network. Working as part of a small team of multi-skilled specialists, you will help ensure the availability, performance, and resilience of a high profile secure service underpinning critical operations.

Through proactive operational management and effective issue resolution, you will contribute to the stability and protection of key systems, reinforcing customer confidence and BT's position as a trusted partner.

The successful candidate will need to be eligible for Government Security Clearance to DV Level and must be in possession of a British passport only (dual passports holders will be ineligible for this level of clearance).

What you’ll be doing

• Resolve technical and service issues across a complex global IP network, coordinating with internal teams and ensuring clear communication throughout.
• Produce accurate, timely operational and performance reporting to support service availability targets.
• Provide 2nd line incident support, including fault prioritisation, diagnostics, and escalation of complex issues to operational management.
• Maintain strong working relationships with customers, suppliers, and internal stakeholders while ensuring compliance with security, regulatory, and safety policies.
• Deliver Service Operations activities, ensuring 24/7 coverage on a shift rotation basis and aligning services to customer requirements.
• Support tactical improvements by contributing to process enhancements, proactively learning new network technologies, and assisting in refining support systems and procedures.
• Maintain accurate operational, contractual, and security documentation to support effective service delivery and compliance.

Essential Skills / Experience

• Technical proficiency at CCNA level or equivalent with experience in the configuration and operation of Cisco routers.
• Experience with DDI platforms (DNS, DHCP, IPAM), Palo Alto and Nokia firewall technologies.
• Experience with WAN optimisation technologies and devices.

Desirable Skills / Experience

• Excellent understanding of IP data networks, including WAN technologies, protocols, and firewall principles.
• Good experience working with cryptographic network devices.
• Ability to manage workload independently and deliver against agreed targets.
• Good working knowledge of the ITIL framework.

Our Package

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity, and adoption leave – 18 weeks' full pay and 8 weeks' half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme
• You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready

Working Pattern

Fully on-site role with no home working, following a 24x7 shift pattern.

Job Title: Operations Shift Engineer - 24x7 Shift

Job Location: GBR Chippenham Methuen Park House

Advertised Salary: Competitive Salary + Great Benefits

Join us at a pivotal moment for BT Business. We are executing a multi-year transformation to restore growth, modernise at scale and unlock new markets beyond connectivity. Our ambition is clear – return to sustainable revenue and EBITDA growth, strengthen our market position, and deliver meaningful shareholder value through disciplined execution and bold reinvention.

We are fundamentally reshaping the business – simplifying our portfolio, digitising our customer experience and building market-leading capability across cyber, AI and managed services, all powered by the UK's leading fixed and mobile networks. This is a shift from a legacy connectivity provider to a modern, solutions-led, AI-first business that can truly differentiate in a competitive and fast-moving market.

With execution momentum building and a clear path to growth, the opportunity now is to scale what works, accelerate performance and fully realise our potential. This is about delivering against ambitious financial outcomes while transforming how we operate – creating a business that is simpler, faster, more innovative and easier to do business with.

If you want to be part of the team shaping the turnaround of a multi-billion-pound business – and building a stronger, more competitive BT for the future – this is your moment.

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