Operations Supervisor-1

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description Key Responsibilities May Include:

• Lead by example within the assigned functional area, offering guidance and support to peers, troubleshooting issues, and ensuring smooth production operations.
• Actively support production activities, stepping in during shifts or breaks to maintain workflow and operational continuity.
• Collaborate with plant administration to ensure adherence to established policies and procedures, promoting consistency and operational compliance.
• Assist Plant leadership in enforcing policies and procedures to maintain inventory accuracy and ensure operational efficiency.
• Act as the subject matter expert for specialized areas, such as forklift operations, pallet sorting, or repair lines, providing expertise and ensuring best practices are followed.
• Fulfill assigned production duties, ensuring quality and efficiency in line with plant performance goals.

Operations Supervisor

Location: CHEP Durham, Spennymoor, DL16 6JE

Type: Full Time, Permanent

Shift Pattern: Rotating 2-shift pattern (6am-2pm / 2pm-10pm)

Lead from the front and help keep our operation running safely, efficiently and effectively. CHEP is looking for an experienced Operations Supervisor to join our Durham site. This is a hands‑on leadership role where you'll take responsibility for the day‑to‑day supervision of production and yard operations, ensuring safety, quality and operational targets are achieved every shift. You'll lead a team of approximately 10 colleagues, spending the majority of your time on the shop floor supporting your team, monitoring performance, resolving operational issues and ensuring the operation runs smoothly. The role also provides valuable exposure across both production and logistics activities, helping you develop a broad operational skillset. If you're a Supervisor, Team Leader or aspiring people manager with experience in manufacturing, production, warehousing or logistics, we'd love to hear from you.

What We're Looking For:

• Experience leading teams within a manufacturing, production, logistics or warehouse environment.
• Strong people management and communication skills.
• Good understanding of Health & Safety requirements and safe systems of work.
• Experience working to operational KPIs and production targets.
• Ability to coach, motivate and support frontline teams.
• Strong problem‑solving skills and the ability to make decisions in a fast‑paced environment.
• Experience conducting audits, inspections or compliance checks.
• A hands‑on leadership style with a visible presence on the shop floor.
• Flexibility to support multiple operational areas including production and yard operations.

Key Responsibilities

• Supervise day‑to‑day production and yard operations to ensure a safe, compliant and efficient working environment.
• Lead, motivate and support a team of operational colleagues.
• Monitor progress against production plans and take action to address any issues affecting performance.
• Carry out regular safety audits, shift checks and operational inspections.
• Ensure Health & Safety standards are maintained and promote a zero‑harm culture.
• Support quality standards by ensuring correct operating procedures are followed at all times.
• Work closely with engineering, operations and site support teams to resolve issues and minimise downtime.
• Support absence management, return‑to‑work discussions and other first‑line people management activities.
• Ensure colleagues have the tools, equipment and resources needed to perform their roles effectively.
• Maintain accurate operational records and support continuous improvement initiatives.

Why Join CHEP?

Join a global leader in supply chain solutions. Varied role across both production and logistics operations. Opportunity to develop your leadership skills within a supportive environment. Clear progression opportunities into more senior operational leadership roles. Ongoing investment in people, processes and site improvements.

What's In It For You?

• Competitive salary.
• Annual bonus opportunity (Typically 5% of your base salary).
• Private healthcare.
• Share scheme.
• Flexible benefits package.
• 25 days holiday plus the option to buy and sell additional leave.
• Enhanced pension scheme.
• Life Assurance and Employee Assistance Programme.

About CHEP

CHEP helps move more goods to more people, in more places than any other organisation on earth. As part of Brambles, we’re committed to creating safer, smarter and more sustainable operations while investing in the development of our people. Join our Durham team and play a key role in delivering safe, efficient and high‑quality operations every day.

Remote Type Not Remote

Skills to succeed in the role Adaptability, Computer Literacy, Data Literacy, Empathy, Experimentation, Mathematic Literacy, Scheduling, Taking Ownership, Teamwork, Understand Customers, Written Communication

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share‑and‑reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You’ll be at the frontline of CHEP in a busy, demanding job. Our supply chain team isn’t part of our business. It’s the heart of our business. And you can be the power behind it. We connect 300,000 supply chains for some of the world’s biggest and best‑loved brands. You’ll learn new ways of working, with automation and new technology that’ll help you get the job done – and work smarter. Your safety is our number one priority. The team will welcome and respect you for who you are. In return, we want you to be hands‑on, roll up your sleeves and get stuck in, take responsibility and personal accountability.

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