Operations Supervisor - Bristol Hotel

About the Role

Our client is seeking a proactive and adaptable Operations Supervisor to oversee daily hotel operations in Bristol . This role focuses on ensuring efficiency and quality across various departments, including front desk, housekeeping, and F&B support. You will work closely with department heads to manage resources, resolve operational challenges, and uphold the highest standards of guest service. The hybrid nature of this role allows for strategic planning and administrative tasks to be conducted remotely, while requiring on-site presence for direct supervision, team coordination, and immediate issue resolution, ensuring seamless execution of hotel services and a superior guest experience.

Key Responsibilities

• Supervise daily operational activities across multiple hotel departments to ensure efficient service delivery.
• Assist in the training and development of operational staff, promoting a culture of service excellence.
• Respond to and resolve guest complaints and operational issues promptly and effectively.
• Monitor inventory levels and coordinate with department heads for timely replenishment.
• Ensure compliance with health, safety, and hygiene standards throughout the property.
• Conduct regular property inspections and implement corrective actions as needed.

Requirements

• Proven experience in a supervisory role within the hotel operations or hospitality sector.
• Strong understanding of hotel departments such as Front Office, Housekeeping, and F&B.
• Excellent leadership, communication, and problem-solving skills.
• Ability to manage tasks both remotely and on-site within a hybrid work structure.
• Familiarity with hotel management systems and operational procedures.
• High school diploma or equivalent; further education in hospitality management is a plus.

Benefits

• Competitive salary with potential for overtime pay.
• Hybrid work model providing work-life balance.
• Health and wellness benefits package.
• Opportunities for career advancement in hotel management.
• Discounted hotel stays and dining privileges.