Operations Transport Supervisor

Location: DHL Aviation, London Heathrow Airport

Contract type: Permanent

Hours: Monday to Thursday, 14:00 - 01:00 (40 hours per week, flexibility required)

Department: Operations

Grade: LL

Kick start your career with the #1 Best Workplace in Europe

At DHL, our people are our superpower. As the most international company in the world, we connect over 220 countries with a team of 500,000+ colleagues, delivering time-critical parcels across the globe. DHL Aviation UK forms part of DHL Express, playing a key role in keeping our network moving. We’re proud to create an inclusive, diverse workplace where everyone can thrive.

Why You’ll Love Working With Us

You’ll get amazing benefits while building your future:

• Competitive salary + shift allowance
• Annual bonus (up to 5%)
• Free onsite parking
• Pension (up to 6% company contribution)
• My DHL Rewards – discounts at 3,000+ retailers
• Private medical (after 12 months)
• Spark – wellbeing support
• Cycle to Work Scheme
• Enhanced Maternity Pay
• CIS Induction Week

About the Role

As an Operations Transport Supervisor, you will play a key role in ensuring the safe, efficient, and timely movement of freight, aircraft equipment, and transport resources across the operation. You will coordinate transport activities to support airline and network requirements, manage and develop a team of drivers and operational colleagues, and work closely with the Transport Manager to achieve operational KPI targets. With a strong focus on safety, compliance, service performance, and people leadership, you will help maintain a smooth-running operation while supporting continuous improvement across the site.

What You’ll Be Doing

• Coordinating freight collections and deliveries with CAL Airlines, including the movement of ULDs.
• Ensuring driver coverage is in place to support operational and airline requirements.
• Managing late freight and flight recoveries to keep shipments moving on time.
• Supporting the Transport Manager to achieve team KPIs and service targets.
• Supervising daily transport and ramp operations at LHR.
• Monitoring driver hours and digital tachograph records.
• Investigating accidents, incidents, and near misses, ensuring appropriate follow-up actions are taken.
• Monitoring overtime, holidays, and absence levels to maintain operational coverage.
• Leading, coaching, and developing colleagues through regular feedback and performance discussions.
• Identifying training needs and supporting colleague development.
• Delivering CIS training and ensuring team compliance.
• Keeping all mandatory training up to date.
• Maintaining PD boards and supporting continuous improvement activities.
• Completing, or working towards, the CIM Supervisory Journey.
• Supporting wider DHL operations and undertaking additional duties as required.

What You’ll Bring

• Strong leadership skills with the ability to motivate, engage, and develop colleagues.
• Sound understanding of transport, warehouse, and network operations, ideally within an airside or aviation environment.
• A methodical approach with strong analytical and problem‑solving skills.
• Excellent communication skills, with the confidence to work effectively across all levels of the operation.
• The ability to make decisions and work independently in a fast‑paced environment.
• Flexibility to work a range of shifts, including evenings, nights, weekends, and other unsocial hours as required.
• Good IT skills, including familiarity with Microsoft Office and operational systems.
• An understanding of business objectives and a commitment to delivering excellent service and operational performance.
• Previous supervisory, team leader, or people management experience (preferred).
• Dangerous Goods qualification (or the ability to obtain and maintain certification).

Closing Date: 16th September 2026

Our Recruitment Process

We aim to make your recruitment journey smooth, transparent, and engaging. Our process often includes competency-based interviews, so be ready to share your achievements and experiences. We encourage you to ask questions along the way - recruitment is a two-way process, and we want to make sure DHL is right for you too.

Important Information

Due to the nature of our business and CAA regulations, all candidates must provide a full 5-year employment history, and a Criminal Record Check will be carried out as part of the recruitment process.

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