Oracle CX Architect R2L

Role: Oracle CX Solution Architect

Job Type: Permanent

Location: London

Working Hours: 40 hours per week (Full-time)

Are you looking to lead large-scale customer experience transformation programs using Oracle CX Cloud technologies?

We have an exciting opportunity for you - Oracle CX Solution Architect !

Careers at TCS: It Means More

TCS is a purpose-led transformation company, built on belief. We go beyond helping businesses transform through technology, we enable them to make a meaningful difference to the people and communities they serve. Our clients include leading organisations across the UK and globally. At TCS, it means more, more opportunity to make an impact that matters through challenging projects that demand innovation, collaboration, and thought leadership.

• Align technology solutions with business outcomes while building expertise in modern cloud and data platforms.
• Contribute to transformative projects within a global financial services environment.
• Design secure, scalable, and resilient solutions that support critical business operations and customer trust.

The Role

As an Oracle CX Solution Architect, you will lead the design and governance of enterprise-wide Oracle CX Cloud solutions spanning Marketing, Sales, Service, Customer Data Management (CDM), Incentive Compensation, and CX Analytics. You will facilitate business and technical discovery workshops, translate business requirements into scalable solution architectures, conduct fit-gap assessments, and provide architectural leadership throughout implementation and transformation programs. The role requires strong expertise in Oracle CX Cloud applications, integrations, analytics, and enterprise architecture best practices.

Key Responsibilities

• Lead business and technical discovery workshops to understand current CX processes, business challenges, transformation goals, and integration needs.
• Translate business requirements into scalable, configurable Oracle CX Cloud solution architectures across Marketing, Sales, Service, CDM, and CX Analytics.
• Design and guide implementation of Oracle Marketing Cloud / Eloqua capabilities including marketing automation, campaign management, customer segmentation, lead nurturing, lead scoring, forms, landing pages, and automated communications. Define integration approach between Eloqua and CRM / Sales Cloud / third-party applications. Support solution design for customer data platform, behaviour intelligence, campaign management, marketing automation, and customer loyalty / engagement scope areas as applicable from the CX Cloud landscape.
• Architect Oracle Sales Cloud / Engagement Cloud solutions across SFA, CDM, CLM, ICM, sales planning, sales performance management, and customer data management. Support sales process transformation across lead, opportunity, pipeline, quote, compensation, and account management processes.
• Architect Oracle CDM / Sales Cloud capabilities for customer master data, customer data governance, account management, and data quality processes.
• Provide architecture guidance for Oracle Service Cloud capabilities including service center, knowledge management, customer service processes, workspaces, workflows, rules, APIs, and integrations. Guide configuration requests, enhancements, product customization, administration, and integration design for Oracle Service Cloud. Support solution design for Intelligent Advisor and service effectiveness analytics where applicable.
• Design and configure incentive compensation plans, plan components, performance measures, rate tables, classification rules, assignment rules, credit rules, incentive formulae, flexfields, web services, reports, dashboards, and OTBI / data models. Collaborate with business and IT teams to design sales compensation solutions aligned to business requirements.
• Define CX analytics architecture for sales pipeline, win-loss analysis, lead prioritization, quote efficiency, subscription pipeline, campaign efficiency, account-based analysis, and service effectiveness. Guide reporting and dashboarding using Oracle CX reporting capabilities, OTBI, data models, and integration with enterprise analytics platforms where applicable.
• Define integration architecture across Oracle CX Cloud and external systems including CRM, ERP, billing, identity platforms, third-party applications, and legacy platforms. Design and review integrations. Ensure data flow consistency, security, scalability, and performance across integrated applications. Review and validate solution designs, configuration designs, custom developments, and integration deliverables from implementation teams and SI partners.
• Conduct fit-gap analysis and recommend optimal use of Oracle standard capabilities while minimizing unnecessary customizations.
• Act as the technical and functional design authority through design, build, test, deployment, and stabilization phases.

Your Profile

Essential skills/knowledge/experience

• Overall IT / enterprise applications experience, preferably with large-scale Oracle CX Cloud transformation programs.
• Strong Oracle CX Cloud architecture experience across multiple CX modules such as Sales Cloud, Engagement Cloud, Marketing Cloud / Eloqua, CDM, Service Cloud, and Incentive Compensation.
• Full lifecycle Oracle CX implementation experience across Sales / Engagement / CDM / Service modules.
• Strong understanding of Customer Data Management, Marketing Automation, Sales Performance, and Service Management processes.
• Hands-on knowledge of Oracle configuration, customization, Application Composer, Groovy scripting, custom objects, process functions, workflows, rules, workspaces, and API-based integrations.
• Experience conducting requirements gathering, fit-gap analysis, solution design, migration planning, testing support, and implementation governance.
• Strong integration experience using REST, SOAP, JSON, Web Services, Oracle APIs, and integration with CRM / ERP / back-office systems.
• Ability to communicate complex solution concepts to business stakeholders, IT teams, and leadership.
• Oracle CX Cloud certifications in Sales, Service, Marketing, Field Service, or related applications.
• Experience integrating Oracle CX Cloud with ERP, EBS, billing, and enterprise systems.
• Strong knowledge of Oracle Database, SQL/PLSQL, data modelling, and reporting solutions.
• Experience delivering Oracle CX transformation programmes using Agile or hybrid methodologies.
• Knowledge of enterprise architecture, cloud integrations, customer engagement strategies, and regulated business environments.

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

• pension
• health care
• life assurance
• laptop
• phone
• access to extensive training resources
• discounts within the larger Tata network

We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.

• We offer health & wellness initiatives and sports events;
• we are the proud sponsor of the London Marathon.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role.

Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

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