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Oracle CX Director/Manager

Job Description

Take full ownership of the CX technology landscape , shaping solutions from concept through delivery, always with an eye on maximizing business efficiency and productivity.
Oversee the CX application portfolio, driving global consistency and simplification while leveraging automation to replace manual processes.
Act as a trusted partner to senior stakeholders, representing Technology and advancing our digital CX strategy.
Build strong partnerships with system integrators, service providers, consultants, and vendors, ensuring solutions are delivered on time and within budget.
Inspire and develop your team, creating an environment where people grow and performance accelerates.
Stay ahead of emerging technology trends , translating them into scalable, practical solutions that drive CX forward.
Manage vendor relationships and ensure services are delivered to agreed standards (SLAs).

Work across Oracle and Enterprise Application (OEA) teams to deliver seamless business outcomes.
Manage the Oracle Growth portfolio, including service management and incident resolution.
Drive technical solution decisions in partnership with the OIM team.
Coordinate quarterly update testing with the Test Manager and KBUs.
Support Oracle portfolio integrations with the Oracle Tech Enablement team.
Develop SOPs and knowledge assets with the Orchestration team.
Manage service communications with the End User Enablement team.

A Bachelor’s Degree in Computer Science, Information Systems, Business Administration, Sales & Marketing, or equivalent experience.
10+ years of experience as a CX application functional/technical SME or similar role.
Proven record of service excellence and delivering scalable end-to-end solutions .
Strong leadership experience in managing high-performing teams.
Excellent communication skills—able to explain complex technical issues in simple, actionable terms for diverse audiences.
A track record of working effectively across global and culturally diverse teams .
Hands-on background: 3–5 years in software development and Oracle CX configuration.
Experience with DevOps, CI/CD, Cloud Engineering, and automated business process testing.
Strong understanding of cloud platforms and CX integration.
Professional certifications in project management, Scrum, SAFe, or ITIL.
Preferred: experience in delivering complex technical solutions in Finance, Projects, or HCM .

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