Oracle PL/SQL Technical Support Consultant - Remote UK - Oxfordshire

Oracle PL/SQL Technical Support Consultant - Remote UK - Oxfordshire

Location: Didcot - Fully Remote, with occasional site visits
Salary: £45,000-£55,000 per annum
Hours: Standard office hours
Employment: Full-time

The Opportunity

Our client is seeking an experienced and customer-focused Technical Support Consultant to join their established team.

This is an excellent opportunity for someone with strong Oracle PL/SQL and Microsoft .NET experience who enjoys solving technical problems, working directly with customers, and bridging the gap between technical and business requirements.

You will work within a combined support and development environment , working closely with the Operations and Product Directors to investigate and resolve customer issues, develop database solutions, and support ongoing product enhancements.

About the Company

Our client is a UK-based developer of specialist Dispute Management and Cash Collections software . With more than 24 years experience successfully implementing systems, they have delivered significant benefits to a portfolio of clients that includes many well-known blue chip organisations.

Their core software is developed using Appeon PowerBuilder and Microsoft .NET , running on Oracle and Tibero databases .

Key Requirements

The successful candidate will have:

• 3+ years experience with Oracle PL/SQL , including database development and design.
• Strong logical and analytical problem-solving skills .
• A customer-focused approach, with the ability to explain complex technical issues clearly and concisely to clients.
• 1+ years Microsoft .NET development experience , ideally with VB.NET or C#, including web services and XML.
• Knowledge or understanding of ERP, Accounts Receivable and/or Credit Management systems.
• Excellent documentation skills, with the ability to clearly document processes and technical information.
• The ability to communicate and collaborate effectively with both technical and business stakeholders.
• A confident, professional telephone manner and strong interpersonal skills.

Key Responsibilities

As a Technical Support Consultant, you will:

• Work within the companys support and development environment, collaborating closely with the Operations Director.
• Respond to incoming customer emails and calls, investigating and resolving reported technical issues.
• Use your application and database expertise to diagnose problems and deliver effective solutions.
• Develop new PL/SQL procedures and packages to enhance the functionality and customer experience of the software.
• Work closely with the Product Director to translate new product requirements into clear technical specifications for the development team.
• Undertake smaller development changes and enhancements using your Microsoft .NET skills where required.
• Build strong relationships with customers and provide a high standard of technical support.
• Clearly document solutions, processes and technical requirements to support both customers and internal teams.

Why Apply?

This is a great opportunity to join a stable, established and successful company where you can make a genuine impact.

You will benefit from:

• A fully remote working environment, with occasional site visits where required.
• A competitive salary of £45,000-£55,000 per annum .
• The opportunity to become a key member of a hardworking and dedicated small team.
• A customer-focused organisation where delivering excellent service is a priority.
• 23 days annual leave .
• Death in Service cover .
• Full training on the companys highly competitive Credit Management software .
• The opportunity to work across both technical support and development, giving you a varied and rewarding role.

Interested?

If you re an experienced Technical Support professional with strong Oracle PL/SQL and .NET skills , and you re looking for a varied role where you can combine technical expertise with customer interaction, we'd love to hear from you.

Apply now to find out more about this exciting opportunity.