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Oracle Procurement Operations Support
- london, england, United Kingdom
- Contract·On-site
Job Description
Role: Oracle Procurement Operations Support
Location: London, UK (3 days per week in the office)
Contract: 6 months
IR35: Inside
Role Overview:
Looking for an Oracle Procurement Operations Support professional with hands-on Oracle Procurement (PPM) experience. The role focuses on workflow management, ticket/query resolution, process documentation, stakeholder support and continuous improvement. Strong communication, attention to detail and operational support experience are essential.
Key Responsibilities:
- Provide first-line support for Oracle Procurement (PPM) processes, responding to colleague and supplier queries and progressing incidents through to resolution
- Manage and track workflow activities, ensuring requests are processed accurately and in line with agreed procedures.
- Review and interpret business process and system documentation, identifying gaps, risks or issues and escalating appropriately.
- Investigate and resolve operational issues, applying judgement within defined support models and engaging SMEs where required.
- Translate complex end-to-end processes into clear documented workflows, guidance materials and knowledge articles
- Support knowledge transfer activities to build capability and consistency across the team
- Contribute to testing, process improvement and service enhancement activities to improve operational efficiency and user experience
- Maintain a strong customer service focus while ensuring data accuracy, process compliance and operational reliability
Essential Skills/Experience:
- Knowledge of Oracle Procurement (PPM) and associated procurement processes.
- Experience supporting operational workflows, query resolution and ticket management.
- Ability to analyse business processes and system documentation and identify improvement opportunities.
- Strong process mapping and documentation skills.
- Excellent stakeholder management and communication skills.
- Strong attention to detail and ability to work independently within a defined operating model.
- Experience operating in a support, service delivery or business operations environment
Desirable:
- PA 23 Knowledge
- Public sector experience