Order Processor / Customer Service – Food Sales

Order Processor / Customer Service – Food Sales Location: Staveley, Chesterfield Salary: £12.71 per hour plus bonus Hours: Full time, 5 days per week Working Hours: 8:30am to 5:00pm, early finsh on Fridays Order Processor / Customer Service Francesca’s Recruitment Ltd is recruiting for an Order Processor / Customer Service professional to join a growing food sales business supplying pubs, cafes, restaurants, hotels and catering businesses. This is an excellent opportunity for someone with experience in hospitality, catering, food service or food sales who is looking to move into a professional office-based customer service and sales role. The successful candidate will join a friendly and supportive team in a varied position involving customer service, order processing, telesales and customer relationship management.

Key Responsibilities

• Handling inbound and outbound customer calls professionally
• Processing customer orders accurately and efficiently
• Building and maintaining strong relationships with customers
• Contacting new, existing and lapsed customers to promote products and services
• Providing excellent customer service and account support
• Identifying sales opportunities and supporting business growth
• Creating simple promotional videos and content for WhatsApp and customer apps
• Supporting social media activity and customer engagement
• Working closely with the wider sales team Candidate Requirements
• Previous experience in hospitality, catering, food service or food sales
• Excellent communication and customer service skills
• Confident and professional telephone manner
• Comfortable making outbound sales calls
• Strong attention to detail and organisational skills
• Basic social media knowledge and confidence creating simple video content
• Positive and proactive approach to work
• Ability to work effectively in a fast-paced environment
• Full driving licence is highly desirable

What We Offer

• £12.71 per hour
• Bonus opportunity of up to £200 per week
• Part-time or full working hours
• Daytime hours of 8:30am to 5:00pm , early finsh on Fridays
• Supportive and friendly working environment
• Opportunity to develop a long-term career within food sales and customer service
• Excellent opportunity for hospitality professionals looking to move away from shift work About the Opportunity This role would suit someone currently working in hospitality or catering who is ready for a new challenge and wants to use their existing customer service and food industry experience in an office-based environment. If you are confident, personable and commercially minded, with a genuine interest in food and customer service, this could be an excellent next step in your career. How to Apply Francesca’s Recruitment Ltd is managing this exciting opportunity. If you are interested in finding out more or would like to apply, please contact Francesca’s Recruitment Ltd