Open role
Out of Hours Team Leader
- Aggregated by CV-Library
- Luton, Bedfordshire
- Permanent
- Full Time
- £26,600 - £28,000 Per Annum
Job Description
Out of Hours Team Leader
Location: Luton (Hybrid Working) 2-3 days per week in our Luton office.
Salary: £26,600 - £28,000 pro rata (35 hours per week)
Hours: 35 hours per week on a two-week rota pattern.
Shifts will include a variety of Monday to Friday shifts between 04:00 - 10:00 and 17:00 - 00:30, and weekend shifts between 04:00 - 00:30.
Every other weekend off will be supported where possible, although rotas may vary to meet the needs of the business.
About the Role
We are looking for a proactive and resilient Out of Hours Team Leader to join our growing team. This is a diverse and rewarding role where you'll lead a team responsible for delivering exceptional support to clients, candidates, and colleagues outside standard business hours.
As the key escalation point for operational issues, you'll ensure excellent service delivery, maintain strong client relationships, support team performance, and help drive continuous improvement across the Out of Hours function. You'll play a vital role in ensuring business continuity and maintaining the high standards our customers expect.
Key Responsibilities
Leadership & Team Management
Lead, motivate and support a team of Out of Hours Consultants.
Conduct regular 1-2-1s, coaching sessions and performance reviews.
Monitor individual and team performance against agreed KPIs.
Support training, development and succession planning within the team.
Lead daily operational reviews and team communications.Operations & Service Delivery
Oversee the day-to-day running of the Out of Hours operation.
Act as the primary escalation point for urgent operational and client issues.
Manage resource planning and rotas to ensure appropriate coverage.
Ensure a seamless handover between Out of Hours and daytime operations.
Identify and resolve operational challenges quickly and effectively.Client & Compliance Management
Build and maintain strong relationships with key clients.
Provide proactive solutions to meet client staffing requirements.
Ensure all activity complies with company policies, regulations and best practice standards.
Promote continuous improvement and operational excellence.What We're Looking For
We are keen to hear from candidates who can bring:
Previous team leadership, supervisory or management experience.
A strong customer service and client-focused approach.
Excellent communication skills, both verbal and written.
The ability to remain calm and make decisions under pressure.
Strong organisational and time management skills.
Experience working within recruitment, staffing, customer operations or a similar fast-paced environment.
Good IT skills and experience using business systems and reporting tools.
A flexible approach to working patterns and business needs.Why Join Us?
Hybrid working with 2-3 days per week in the Luton office.
Competitive salary.
Opportunity to lead a growing and high-performing team.
Ongoing training and development opportunities.
A supportive and collaborative working environment.
The chance to make a real impact in a business-critical function.If you are an experienced leader who thrives in a fast-paced environment and enjoys problem solving, developing people and delivering excellent service, we would love to hear from you.
Benefits
Competitive salary of £26,600 - £28,000 per annum (35 hours per week)
Hybrid working with 2-3 days per week in our Luton office
25 days annual leave plus bank holidays, with the opportunity to buy additional holiday
Enhanced family-friendly policies
Access to a wide range of employee discounts and retail offers
Health and wellbeing support, including an Employee Assistance Programme
Pension scheme
Ongoing training, development and career progression opportunities
Recognition and reward programmes
Opportunities to work with and learn from experienced leaders across the business
A supportive, collaborative and inclusive culture where your contribution is valuedCareer Progression
We're committed to investing in our people. Whether you're looking to further develop your leadership skills or progress into a wider operational management role, Blue Arrow offers the support, training and opportunities to help you achieve your career goals.
Join a business where people are at the heart of everything we do and where your leadership can make a real difference every day.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people
Location: Luton (Hybrid Working) 2-3 days per week in our Luton office.
Salary: £26,600 - £28,000 pro rata (35 hours per week)
Hours: 35 hours per week on a two-week rota pattern.
Shifts will include a variety of Monday to Friday shifts between 04:00 - 10:00 and 17:00 - 00:30, and weekend shifts between 04:00 - 00:30.
Every other weekend off will be supported where possible, although rotas may vary to meet the needs of the business.
About the Role
We are looking for a proactive and resilient Out of Hours Team Leader to join our growing team. This is a diverse and rewarding role where you'll lead a team responsible for delivering exceptional support to clients, candidates, and colleagues outside standard business hours.
As the key escalation point for operational issues, you'll ensure excellent service delivery, maintain strong client relationships, support team performance, and help drive continuous improvement across the Out of Hours function. You'll play a vital role in ensuring business continuity and maintaining the high standards our customers expect.
Key Responsibilities
Leadership & Team Management
Lead, motivate and support a team of Out of Hours Consultants.
Conduct regular 1-2-1s, coaching sessions and performance reviews.
Monitor individual and team performance against agreed KPIs.
Support training, development and succession planning within the team.
Lead daily operational reviews and team communications.Operations & Service Delivery
Oversee the day-to-day running of the Out of Hours operation.
Act as the primary escalation point for urgent operational and client issues.
Manage resource planning and rotas to ensure appropriate coverage.
Ensure a seamless handover between Out of Hours and daytime operations.
Identify and resolve operational challenges quickly and effectively.Client & Compliance Management
Build and maintain strong relationships with key clients.
Provide proactive solutions to meet client staffing requirements.
Ensure all activity complies with company policies, regulations and best practice standards.
Promote continuous improvement and operational excellence.What We're Looking For
We are keen to hear from candidates who can bring:
Previous team leadership, supervisory or management experience.
A strong customer service and client-focused approach.
Excellent communication skills, both verbal and written.
The ability to remain calm and make decisions under pressure.
Strong organisational and time management skills.
Experience working within recruitment, staffing, customer operations or a similar fast-paced environment.
Good IT skills and experience using business systems and reporting tools.
A flexible approach to working patterns and business needs.Why Join Us?
Hybrid working with 2-3 days per week in the Luton office.
Competitive salary.
Opportunity to lead a growing and high-performing team.
Ongoing training and development opportunities.
A supportive and collaborative working environment.
The chance to make a real impact in a business-critical function.If you are an experienced leader who thrives in a fast-paced environment and enjoys problem solving, developing people and delivering excellent service, we would love to hear from you.
Benefits
Competitive salary of £26,600 - £28,000 per annum (35 hours per week)
Hybrid working with 2-3 days per week in our Luton office
25 days annual leave plus bank holidays, with the opportunity to buy additional holiday
Enhanced family-friendly policies
Access to a wide range of employee discounts and retail offers
Health and wellbeing support, including an Employee Assistance Programme
Pension scheme
Ongoing training, development and career progression opportunities
Recognition and reward programmes
Opportunities to work with and learn from experienced leaders across the business
A supportive, collaborative and inclusive culture where your contribution is valuedCareer Progression
We're committed to investing in our people. Whether you're looking to further develop your leadership skills or progress into a wider operational management role, Blue Arrow offers the support, training and opportunities to help you achieve your career goals.
Join a business where people are at the heart of everything we do and where your leadership can make a real difference every day.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people