Parking Correspondence Officer

A London Local Authority is seeking an experienced Parking Correspondence Officer to join their busy Parking Services team on an initial 3-6 month contract.

This is a fantastic opportunity for a candidate with strong written communication skills and previous experience dealing with customer enquiries, elected member correspondence, and statutory information requests within a public sector environment.

Working in a hybrid arrangement, you will be responsible for managing a variety of parking-related correspondence, ensuring that responses are accurate, professional, and delivered within prescribed timescales.

Key Responsibilities

• Draft and respond to parking-related correspondence on behalf of the local authority.

• Handle enquiries received from elected Members, residents, businesses, and other stakeholders.

• Manage and respond to Freedom of Information (FOI) requests and other information requests.

• Monitor and process enquiries received through shared service inboxes.

• Investigate cases and gather information from internal departments to prepare comprehensive responses.

• Ensure correspondence complies with relevant legislation, council policies, and service standards.

• Maintain accurate records and update internal systems accordingly.

• Support the wider Parking Services team with administrative and casework activities as required.

About You

We are looking for candidates who can demonstrate:

• Previous experience working within a Local Authority, Parking Services, Civil Enforcement, Customer Services, or a similar public sector environment.

• Experience handling complex correspondence and casework.

• Knowledge of parking regulations, parking enforcement processes, or transport-related services would be highly desirable.

• Experience responding to Freedom of Information (FOI) requests and Member enquiries.

• Excellent written communication and report-writing skills.

• Strong attention to detail and the ability to work to strict deadlines.

• Proficiency in Microsoft Office and case management systems.

What's on Offer

• Hybrid working arrangement with just 2 days per week in the office.

• Immediate start available.

• Initial 3-6 month contract with potential for extension.

• Opportunity to work within a well established London Local Authority.

• Competitive hourly rate.

Please note: Due to the urgent nature of this requirement, applications from candidates available to start at short notice or immediately are particularly welcome