Part time Call Centre Agent

Pertemps Daventry are currently recruiting for a friendly, reliable and professional Part-Time Call Centre Agent to join one of our established clients based in Daventry.

This is an excellent opportunity for someone looking for school-friendly working hours, with shifts available every Wednesday and Thursday, 9:00am–3:00pm.

You will be responsible for handling customer enquiries by telephone, providing excellent customer service and ensuring customers receive accurate and helpful information.

Key Responsibilities

• Answer incoming customer calls in a professional and friendly manner.

• Respond to customer enquiries and provide accurate information.

• Handle customer requests, questions and complaints calmly and efficiently.

• Make outbound cold calls where required.

• Record customer information and update records accurately.

• Maintain a high standard of customer service.

• Follow company procedures and escalate complex issues when required.

• Work effectively as part of a team.

• Meet agreed service and performance standards.

• Maintain confidentiality when dealing with customer information.

About YouThe successful candidate will have:

• Excellent verbal communication skills.

• A confident and professional telephone manner.

• Good listening and customer service skills.

• The ability to remain calm and polite when dealing with difficult customers.

• Good attention to detail.

• Basic computer and administrative skills.

• A reliable, punctual and organised approach.

• The ability to work independently and as part of a team.

• Previous call centre or customer service experience is desirable.

What We Offer

• Wednesday & Thursday, 9am–3pm working hours.

• Full training and support.

• Friendly and supportive working environment.

• Part-time working opportunity.

• The chance to develop your customer service and communication skills.

If you are confident on the telephone, enjoy speaking to customers and are looking for part-time, school-friendly hours, we would love to hear from you.

For more information, please contact Niki at Pertemps Daventry on (phone number removed)