Part Time Marketing Operations Manager (3 days p/w)

Marketing Operations Manager – Independent Law Firm Hours: Part-time, 3 days per week Location: Shirley, Solihull Salary: A competitive salary is offered, commensurate with experience and qualifications About the firm: This is an award-winning, Lexcel accredited, top tier Legal 500-recognised law firm, employing around 100 staff across four locations. Established over 250 years ago, this well-established law firm offer a friendly and flexible working environment fostering a team approach with a high level of support. Many of the firm’s clients are longstanding. Much of their work comes from existing clients and recommendations. They are ranked in the Legal 500’s top 5 “most client recommended law firms” in the West Midlands in 2026. They have also won the Birmingham Law Society’s “Law Firm of the Year” on multiple occasions. What you’ll be doing: This is a newly created position, focused on delivering an outstanding client experience and contributing to the firm’s growth. The role will involve:

• Analysing client reviews and identifying trends
• Gathering and using data to make recommendations to improve clients’ experience
• Researching and recommending a CRM and marketing database for the firm
• Managing search engine optimisation with external web agency
• Managing pay-per-click campaigns with PPC agency
• Day-to-day website management
• Producing monthly marketing and client insight dashboards
• Tracking website enquiries and conversion rates
• Monitoring external and internal referrals
• Identifying opportunities to improve marketing by using AI and automation
• Keeping up to date with emerging technologies and industry developments
• Monitoring competitor activity Who we’re looking for: Suitable candidates will have:
• Previous experience in marketing operations, digital marketing, customer experience or customer insight
• Experience of analysing customer feedback and turning findings into practical recommendations
• Experience of managing websites and working with digital marketing agencies
• Experience of measuring website, campaign and lead-conversion performance
• Experience of producing clear reports and dashboards for senior stakeholders
• Experience of working with CRM systems, marketing databases or email marketing platforms What’s on offer: This is a permanent part-time position, working three full days per week 9:30am to 5:30pm. Benefits include:
• 5 weeks’ annual leave
• An extra day’s paid leave at Christmas
• Holiday buy and sell scheme, up to 4 extra days
• Death in service benefits 3x salary
• Group Stakeholder Pension Scheme
• Access to a tax efficient salary sacrifice option
• Healthcare plan with financial assistance towards a range of healthcare including optical, dental and counselling
• Employee Assistance Programme
• A calendar of social events including Christmas parties and summer parties Note: A competitive salary is offered which will be commensurate with experience and qualifications. The information given above is correct to the best of our knowledge. For more information, please contact Tracey at Talentwise Solutions Legal Recruitment About Talentwise Solutions Legal Recruitment Talentwise Solutions Legal Recruitment is a family-run, boutique recruitment agency specialising in legal professional and legal support jobs throughout Coventry and Warwickshire, Birmingham and the Midlands. We offer a tailored service, to find the right role and the right cultural fit for our candidates, and rest assured we will never forward your CV to any firm without first gaining your consent. About Your Consultant Tracey is the Owner and Managing Director of Talentwise Solutions Legal Recruitment, where her focus is on offering a prestigious, consultative, open, and honest service – the way she believes recruitment should be! Tracey’s passion for recruitment in the legal sector goes back over thirty years, and today it’s stronger than ever. Tracey prides herself on her personalised approach to recruiting and will be on hand to guide you through every stage of the process from initial application through to job offer. You know your career is in great hands with Tracey’s experience and expertise. Know anyone who might be interested? We offer generous bonuses up to £500 for successful referrals. Conditions apply - contact us or view our website for details