Part Time Specialist Housing Officer

Are you passionate about helping younger people, adults with disabilities, and people experiencing mental health challenges live independently?

As a Specialist Housing Officer, you'll provide housing management support to customers across Hertfordshire and Bedfordshire, helping them sustain their tenancies, access services and achieve positive outcomes. This is a community-based role with regular travel across the region, attendance at team meetings in Houghton Regis, and occasional travel to Westminster.

This is a permanent, part-time role working Monday, Wednesday and Thursday.

What you’ll do

• Manage a patch of specialist housing schemes, delivering an excellent housing management service.

• Build positive relationships with customers, support providers and local partners.

• Support customers to sustain tenancies and live independently.

• Resolve tenancy, estate and neighbourhood issues, aiming for first-time resolution.

• Carry out estate inspections and ensure schemes remain safe, clean and well maintained.

• Monitor cleaning, gardening and estate services, challenging poor performance where needed.

• Support customers with repairs reporting and maintenance issues.

• Work closely with Care & Support teams to deliver joined-up services.

• Manage voids, allocations, viewings and tenancy sign-ups.

• Complete tenancy visits, identify support needs and signpost to appropriate services.

• Maintain accurate records and case management information.

• Contribute to service targets, compliance requirements and continuous improvement.

What you’ll need

• Experience in housing management, tenancy management or support services

• Experience working with vulnerable people, including those with disabilities or mental health needs.

• Knowledge of housing management and tenancy-related issues.

• Strong communication and relationship-building skills.

• Ability to manage a varied workload and resolve issues effectively.

• Good IT and record-keeping skills.

• Commitment to equality, diversity and inclusion.

• Full UK driving licence and access to your own vehicle.

• Experience supporting customers with mental health needs is desirable.

Please note, an enhanced DBS check is required for this role