Partnering Support Officer - Clapham Park

Partnering Support Officer - Clapham Park, SW2 4AX

We have an exciting permanent opportunity for an experienced individual to work in our South London Regional Property Team. You will provide support to the Regional Repair Managers, Disrepair Manager, and Property Surveyors, helping contact customers, liaise with contractors, update business systems and ensure great record keeping is in place. This is a role within a responsive repairs environment and the ideal candidate will be used to working in a housing, repairs, or similar environment where organisation is key. What were looking forAn excellent communicator, your experience and a relevant track record are an absolute requirement with demonstrable use of spreadsheets, IT systems and other generic software.A natural curiosity for resolving problems and genuine passion for helping our customers.Commercial awareness and ability to interpret and follow businesses processes.Strong attention to detail, including identifying potential problems and good record keeping ensuring we document compliance with relevant legislation. Duties will include but will not be limited to the followingWorking with contractors and residents on responsive repairs (including Awaabs Law), ensuring clear communication with all parties when booking and confirming appointments.Leading on keeping systems and records up to date and to control the data input to ensure accuracy.Supporting repairs and service delivery teams in effectively managing works, diaries, and cases.Proactively assisting the team with general administration or telephone duties, ensuring all internal processes are followed through to completion, and an excellent customer service is provided to all customers and stakeholders. What you'll need to succeedExperience of dealing with customers from different backgrounds, and delivering a positive and easy service to customersExperience of analysing customer feedback to achieve service improvementsAttention to detail and accuracy in reportingExperience of working with external stakeholdersExperience of dealing with customers and responding to customer enquiries on the phone and in writingAn experienced user of Microsoft Office and the ability to easily learn other IT packagesStrong administrative skills and the ability to manage a varied and demanding workloadAbility to work independently and use initiative to problem solve What you need to do now If you're interested in this role, take a look at the attached Job Description for more details.