Parts Advisor - Boucher Road

VANRATH is looking for a Parts Advisor to join an Award-Winning Team in Belfast.

Our client, one of Northern Ireland's leading automotive retailer groups, is proud of its reputation for excellence, innovation, and exceptional customer service. As the business continues to grow and invest in its people, exciting career opportunities are opening up across the group.

This is an excellent opportunity for a motivated individual who enjoys working in a fast-paced environment and wants to build a rewarding career within the motor industry. As a Parts Advisor, you will play a vital role in the efficient operation of the Parts Department, supporting both workshop and retail customers while helping to drive department performance and customer satisfaction.

Every customer interaction matters to our client. They strive to exceed expectations at every opportunity, and Parts Advisors are central to delivering the outstanding service experience the business is known for.

Strong communication, teamwork, and attention to detail are essential in this role. You will work closely with technicians, suppliers, and customers, building trusted relationships while ensuring the right parts are available at the right time.

About the Role

Key Responsibilities

• Deliver exceptional customer service in a professional, courteous, and knowledgeable manner.
• Ensure all customer transactions are completed accurately and in line with company policies and procedures.
• Provide a trusted and efficient service that enhances the customer experience and encourages repeat business.
• Process goods inwards, receipt stock accurately, and issue parts efficiently to workshop jobs.
• Accurately identify, source, and price parts using manufacturer systems and electronic vehicle health checks.
• Support workshop productivity by ensuring technicians receive required parts promptly and efficiently.
• Order parts quickly and cost-effectively, balancing customer needs with business efficiency.
• Manage the return of warranty parts in accordance with manufacturer guidelines.
• Ensure all parts are stored, labelled, and located correctly to manufacturer and company standards.
• Verify all deliveries against orders, recording discrepancies and ensuring stock is correctly allocated and stored.
• Contribute to the achievement of departmental objectives, sales targets, and customer satisfaction goals.

What We're Looking For

We are seeking someone who:

• Has excellent communication and interpersonal skills.
• Is organised, accurate, and highly attentive to detail.
• Thrives in a team environment while being able to work independently.
• Demonstrates a passion for delivering outstanding customer service.
• Is enthusiastic about learning and developing within the automotive industry.
• Takes pride in their work and contributes positively to the team culture.

Remuneration & Benefits

In return, our client offers an excellent package and the opportunity to develop your career with one of Northern Ireland's most respected motor retailers.

• Competitive salary package (based on experience)
• Performance-related bonus opportunity
• Company pension scheme
• Company uniform and PPE provided where applicable
• Permanent full-time position (40 hours per week plus Saturday rota)
• 30 days annual leave including statutory holidays, increasing with length of service
• Manufacturer-backed training and career development programmes
• Employee discounts across the business
• Long service recognition awardsStaff celebrations, social events, and annual company awards
• Genuine opportunities for career progression within a growing business
• A supportive and inclusive culture where achievements are recognised and valued

What You Will Need

Required Criteria

• Good interpersonal and communication skills
• A full valid UK driving licence
• Ability to work to deadlines
• Ability to work as a member of a team as well as on own initiative
• IT literate
• Minimum 2 years' experience in a busy franchised parts department essential
• Must have a customer-focused approach
• Must be able to work effectively in a fast-paced environment
• Must possess strong attention to detail

Desired Criteria

• Minimum of 5 GCSEs grade C or above including Maths, ICT and English preferable
• Previous experience within the relevant franchise motor trade preferable but not essential
• Enthusiasm for the role
• Interest in building a career within the motor industry
• Ability to build trusted relationships with technicians, suppliers, and customers
• Ability to ensure the right parts are available at the right time

INDCG

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