Parts Advisor

We are pleased to present an opportunity for a Commercial Vehicle Parts Advisor to join a reputable franchise-approved commercial vehicle dealership in Avonmouth. This Parts Advisor role offers the chance to work with a leading industry brand within a well-established local business. The successful Parts Advisor will be responsible for delivering exceptional customer service, managing parts enquiries, and ensuring accurate parts identification and dispatch.

Benefits

• Competitive salary between £30,000 and £32,000 per annum, dependent on experience
• Performance-related bonus scheme offering £300 per month plus 1% over 120% of monthly target
• 22 days annual leave, plus bank holidays
• Access to online GP services, personal accident, and travel insurance
• Private healthcare coverage for all employees, with discounts available for family members
• Pension scheme with employer contributions
• Death in service benefit at three times salary
• Referrer incentive scheme: £2,000 for referring a fully qualified Vehicle Technician, £500 for other roles
• Regular staff social events and manufacturer-accredited training programmes to support career progression

Parts Advisor Duties

• Respond to trade and retail customer parts enquiries via face-to-face, email, and telephone communication
• Accurately identify and process parts orders for collection or next-day dispatch
• Ensure high standard of customer service throughout all interactions
• Carry out parts stock control and inventory management
• Supply parts to HGV technicians within the workshop efficiently
• Cover for the Parts Delivery Driver during their absence when required
• Maintain accurate records using electronic parts catalogue systems (experience with Kerridge/Keyloop is advantageous)
• Support general workshop operations related to parts and stock management

Requirements

• Proven experience as a Parts Advisor within a franchised automotive dealership or motor factor business
• Valuable experience with commercial vehicle parts, though not essential
• Strong IT skills and familiarity with electronic parts catalogues
• Valid UK driving licence with minimal points
• Excellent communication skills and a friendly, professional manner
• Ability to work effectively both independently and as part of a team
• Robust organisational skills and attention to detail

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